I would like to start by saying that if I could give individual satisfaction ratings to each staff member, some would definitely receive a 5!  There are some Bickford staff that have a heart for people and care immensely about each person - resident and staff.  There are some that are there for a paycheck and it doesn’t take long to figure out which is which! | I would like to highly commend (name removed).  They have unenviable jobs and put their heart and soul into each day!  So often, they are filling in the slack for someone else who didn’t show up, is sick, or is there but doesn’t feel like working!  They do a wonderful job, each in their role!  I have spent a lot of hours at Bickford in the last few months due to the poor health of my Aunt.  It is easy to evaluate matters, for the most part.  I have also been involved with Bickford for over 5 years and seen many staff come and go through those years.  You have had some excellent nurses who did their job superbly, but were overworked, by all standards. Some of them did not have back up from the director that was in place at that time.   It is not feasible to have one person responsible for so many areas of care and expected to be available at all times.  (name removed) has not asked me to say any of this or encouraged me to do so.  This is my observations and thoughts, and I also see it from a nurse’s perspective, as well as a family member.  I know the attitude of workers is for the most part, poor, these days, but I do see where there are areas that corporate support and back up would be helpful to consistently remind/ train CNA’s/ med techs in their responsibilities and help hold them accountable, rather than let them by with their lack of responsibility.  (name removed) has made wonderful changes at CF Bickford and definitely has given a sense of “working together” and “for the good of our residents and staff” back to this branch.  It was greatly lacking with previous directors that I was f

Already addressed my thoughts and concerns with (name removed) and (name removed). Includes lots of clothes that were not ours and mass email. (name removed) is doing great addressing concerns.

Okay

Mom's room is so much cleaner. Thank you

When we moved our loved one into Bickford we were sold on the "family" model, after 3 directors in the past 2 years that has changed drastically. It is absolutely mind blowing to me that you can have a resident fall, break a hip, and subsequently die and not one person from Bickford reached out. Not to check on her after the fall, after surgery or the days in the hospital leading up to or even after her eventual death. We even had other assisted living facilities that we had toured send a sympathy card and they had never met her! Crickets from Bickford. After her death none of the CNAs would make eye contact with us nor say a word to us. Some of them took care of her for over TWO YEARS! And don't even get me started on the director trying to say we needed to give 30 days notice! He hadn't even taken the time to get to know anything about her or our family before her death, he couldn't even recall meeting us at the meet and greet when he started (probably because he spent less than 5 minutes with us) We trusted you with someone that meant the world to us and now we question the care that she received because of the absolute lack of compassion after her injury and death.

The staff was very helpful to my brother while he was visiting our dad, (name removed) , earlier this month.

Thankful for some positive changes. There are still issues with food. Boston cream pie with no cream in it and grilled cheese sandwiches with a quarter size cheese on them and only one side of the bread grilled. Often get different food than ordered.

We had the pleasure of meeting (name removed). He was easy to talk to and addressed our concerns.

I truly appreciate the effort and changes I have seen over the last few months! (name removed) is friendly and open to talk and listen to concerns! That's huge! I appreciate that some staff have been replaced and trust they all will keep learning! It's good to see cleaner hallways and more smiles! Still could work on smiles and greetings from whatever staff is nearby- to residents but also to visitors! Some do well on this! The Memorial Day lunch was lovely and B was very accommodating - appreciated! |

It's hard to say as we live several hours away . And my brother is not a complainer . Very positive person .

It seems like there are fewer staff lately. A few times when I have visited Dad he needs to be changed or transferred to his recliner and I had to press his call button to get help for him. In the past I could find someone to ask.