Bickford took amazing care of my mom. She really loved the community, loved her apartment and the staff is terrific.

The staff does A LOT for my parents and for the most part we are very pleased. We really wish that there was an activity director and more social activities being offered. My sister with down syndrome lives with my folks and is able to help them. I think sometimes this is taken advantage of and other times causes friction between her and the staff. Don't get me wrong, staff is good with my sister but I wish we could find a happy medium and an understanding for (name removed) which may not be able to happen. Sorry, I'm just rambling. The other thing I wish would be that there was a more regular scheduled times for things such as helping to get dressed in the morning and getting ready for bed and receiving medications at about the same time daily. I know this isn't always possible and that there are many residents requiring help and sometimes schedules have to be flexible. I want to emphasize that we are very pleased with the care and love the staff gives our family. Thank you!!! ❤️

Bickford is not sending paperwork to insurance company for reimbursement regularly.

Same 5 reasons that my sister gave to survey.

My mom's feedback: 3. The food has improved since Chef (name removed) started, though she reports that food service is very slow. She's concerned that there isn't consistently a night nurse for residents on AL who need regular care overnight, and that there are too few caregivers. Her apt wasn't cleaned one or two weeks last month.

2 months in a row Bickford has not charged the correct amount for (name removed) and seems to be failing at getting it resolved.

As you've seen I don't really like doing these survey type of things. However, with everything that's happened this past week with my father in law, I have to say something. He got angry and threw his hands up. This caused him to fall backwards and hit his head on a door hinge. The fast response from the staff in Mary B's Symphony was the difference between him dying in pain or more comfortable. The fact that he had people from Bickford visit him in the hospital while there meant the world to him and our family. My brother in law said it best when he found out about them visiting, "I knew we chose the right place."

We are very pleased with the care the staff gives our parents for the most part. Everyone is always very kind and treats them like family. I do have concerns about them not always getting their medications twice a day like they are supposed too. I know my parents don't always ask for the medications when they aren't brought to them, but I don't think they should have to. I would also like to see more actives offered. Since there isn't an activities director right now, things have been very limited. There used to be a lot of really nice activities for the residents. Again, overall we are very happy and feel our parents are care for and safe and treated with respect.

Looking forward to a working transport van.

Here's the thing - no one ever reads these things, as I have found out over the years. No one at Bickford cares. That's been demonstrated over and over. You know, my Dad died over 6 weeks ago as a result of a second unwitnessed fall at Bickford, where he was allowed to disappear outside, both times, with no one knowing where he went. Both falls resulted in ER visits and the last one resulted in his death. Since then, the director of Bickford has not said one word of condolence to the family. His picture was posted in what was clearly a faked event one month after his death. And now, I am still getting texts to rate my happiness with Bickford. Are you KIDDING? My happiness level is in negative numbers. We went through so many horrible things with his care since Bickford fired the Mary B director during Covid. He was not given showers for a long period of time. His bedding disappeared and he was sleeping on a bare mattress. Substandard care does not even begin to describe what happened to him. That substandard care lead to his death. He died in pain and (name removed) couldn't even be bothered to say that she was sorry. I only rated you a 1 because it's the lowest allowed.

I continue to see improvement on the memory care unit. While some CNA's are on their phones consistently, more are more actively engaged with residents. Two nurses, (name removed) , communicate extremely well. They contact me if my dad needs meds, supplies, or is struggling. I so appreciate their attentiveness to him, and recognition of what I can do for him, thus take initiative to contact me. It appears that there are new activities on the AL side, including outings. Staff engagement with me is always pleasant, and they share info with me about my dad when I'm on the unit. Having 2 nurses 24/7 ensures all residents are getting their meds on time. When only 1 nurse is on the night shift my dad doesn't get his meds on time.

The only issue is the out of service van this week when we really needed Bickford to transport (name removed) to a medical examination and were told the van was not available. Perhaps Bickford needs to announce to residents AND family who are managing care when the facility cannot provide the necessary services.

5 | Please let (name removed) know we appreciate how she has turned things around at Bickford. Great job (name removed)!!!!

A LOT of supplies that I provide for (name removed) seem to dissappear. This seems to not happen in the morning but more in other shifts. The A.M. staff should not have hide my Mom's supplies in order to limit the loss. I am paying out of pocket for these items. It is not being provided by hospice or anyone else. Please address this issue.

(name removed) sweeper has been stolen from their room and we are not getting any cooperation!

5 | We have seen major change for the better. Great job (name removed)!