Real Residents, Real Reviews

Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.

Real Residents
Real Reviews

Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”

But how do you know that’s really true?

Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.

Why we publish real reviews — including the bad ones

Reviews for Bickford of Ames


overall score based on 162 reviews

  • 95
  • 28
  • 22
  • 10
  • 7

Reviews with Comments

  • Apr 1, 2024

    Just need more training for the aides. I suggest monthly In servicing. People getting sicker and needing more hands on care aren't getting it Need more training on transfers, positioning, catheter care,

  • Apr 1, 2024

    I know she doesn't want to get up. But she had already missed breakfast and if I hadn't insisted would have missed lunch. She needs to eat! They must get her up by lunchtime whether she wants to do so or not.

  • Mar 1, 2024

    I emailed twice called twice asking for a rn or Dr to let us know pros and concerns on rexulti med for (name removed) still no return call yet | I called 8 am 930 am (name removed) not in yet then in meeting i then called third time 4 pm shes gone for wkend Not to mention two emails wed and Thursday very concerned about proper care for our Mother (name removed)

  • Mar 1, 2024

    Mom mother's heating/air conditioning fan runs nonstop and needs fixed. (name removed). | Placing a lockbox cover over her thermostat is not a solution!

  • Mar 1, 2024

    (name removed) & staff have been awesome to my mom.

  • Mar 1, 2024

    great staff

  • Feb 1, 2024

    Such a caring community!

  • Feb 1, 2024

    I have been waiting for several weeks for an answer to a medical question in regards to (name removed). I have now asked the question three times and still no response | The question was important and I need an answer!

  • Feb 1, 2024

    The staff in Ames Bickford has been awesome to my mom. I appreciate everything they do.

  • Jan 3, 2024

    The Bickford team in Ames is wonderful! Thanks for all you do!

  • Dec 1, 2023

    (name removed) shows some signs of change, but he still enjoys being at Bickford. Helene is getting very good care!!

  • Nov 1, 2023

    (name removed) is still doing well. He likes Bickford, the food and the staff. We do see changes in (name removed) attention span and ability to hold a conversation. On the whole, thanks to the staff at Bickford for taking good care of him!!!

  • Sep 1, 2023

    Last two sat days. I had great communication with staff. I feel they are doing a great job. It takes a lot of patience to work in healthcare. Thanks for everything you do

  • Aug 1, 2023

    (Name Removed) continues to be well cared for. He likes the other residents , his room and the food. He is showing some deterioration, but is doing OK. Thanks to everyone at Bickford.

  • Aug 1, 2023

    The staff at Bickford is amazing. They are so kind and so patient with everyone. I feel lucky my parents are there.

  • Aug 1, 2023

    Things have improved a lot since (Name Removed) came on board.

  • Jul 2, 2023


  • Jul 2, 2023

    Thank you for providing such wonderful care for my parents.

  • Jun 2, 2023

    (Name Removed) & the staff are great!

  • May 1, 2023

    It would be nice to receive updates regarding how your loved one is doing.

  • May 1, 2023

    (Name Removed) is getting very good care. He even likes the food!!!!

Reviews FAQ

Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.

Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.

A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.

Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.

Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.

Welcome to Bickford of Ames

Bickford of Ames

Assisted Living

Contact Us