It doesn't have to stay confidential I guess. I feel like I've waited this long. One significant complaint would be that whoever's in charge of educating the families on HIPAA and completing that paperwork which then I assume includes the do you want your picture on social media? Then they follow through with the request and honor the choice that the resident and their family made. On two separate occasions now there have been pictures on social media on the website. There was never any confusion as to what our wishes were. Mom didn't want her picture on the website at the time of his mission she wasn't planning on staying very long we hope she got better and could come home before that. So I was quite surprised when Christmas time there she is front and center on the bus not looking very happy posted on the website. | I received a call from one of your corporate employees who follows up I assume with complaints on the family hotline. I have a reach back to her yet cuz I've been really busy with family and my own health but I will follow up with her I still have her number because I didn't intend to just you know make some comments and then not be available for conversation. It's sad it really is the changes I've seen in the last 10 12 years. Family would never put Mary in that place today not at the Bickford of ames. I wouldn't have my mother either if I knew then would I know now.

Problems have been addresssed to administrator and nurse and hopefully these will be corrected. Wait and see

I appreciate the meeting last month with (name removed) and (name removed) to figure out issues relating to my dad (name removed) shower schedule and other things

I am too upset and frustrated to comment tonight.

Almost every time I call to speak to my mother (name removed), I'm told we they will call me back right after their mealtime. Rarely, if not ever, does this happen. Very disappointing...

Fall reports are not sent to the doctor. Level of care changes that took place after 5pm were not relayed to the BFM staff: I relayed that information to two different shifts. The resident was taken to the ER, which I knew, but I was not informed that she had been admitted. In talking to the hospital Dr, not all the fall information had been sent with the resident and the hospital Dr did not know about her most recent fall and thought she was only working with the previous fall. This lack of communication is worrisome at best, especially when dealing with memory care residents. | Just found out that the fall info was relayed to ER orally; not sure where the communication broke down. Paper trails are important.

(name removed) (my dad) and I are very happy with his unit, the cooking, and the dining room experience. The 3 rating comes mostly from some issues relating to the director of health and wellness who was in the position for only a couple of weeks--if you would like details, we could have a conversation. Most of the time, the Bickford techs who assist (name removed) are very kind and helpful (even though I realize working with him can sometimes be a challenge). It seems sometimes that not all techs are fully aware of all aspects of his catheter care (frequent emptying of leg bag during the day--this has gotten better though--and how the syringe used to flush tubing is to be stored according to home health nurse). Question: Will Bickford's new online health system include a portal for residents/family members? We appreciate the chance to provide feedback. Thank you!

Last few visits lots of ants. Told they had sprayed but didn't stop them as of last week. Then urine smell bad. Well bed made but sheets wet with urine! And concerned if she is sleeping in urine shouldn't she get daily showers to clean???

Bickford went through a period of short staffing but seems to be getting better.

Just need more training for the aides. I suggest monthly In servicing. People getting sicker and needing more hands on care aren't getting it Need more training on transfers, positioning, catheter care,

I know she doesn't want to get up. But she had already missed breakfast and if I hadn't insisted would have missed lunch. She needs to eat! They must get her up by lunchtime whether she wants to do so or not.

I emailed twice called twice asking for a rn or Dr to let us know pros and concerns on rexulti med for (name removed) still no return call yet | I called 8 am 930 am (name removed) not in yet then in meeting i then called third time 4 pm shes gone for wkend Not to mention two emails wed and Thursday very concerned about proper care for our Mother (name removed)

Mom mother's heating/air conditioning fan runs nonstop and needs fixed. (name removed). | Placing a lockbox cover over her thermostat is not a solution!

(name removed) & staff have been awesome to my mom.

great staff

Such a caring community!

I have been waiting for several weeks for an answer to a medical question in regards to (name removed). I have now asked the question three times and still no response | The question was important and I need an answer!

The staff in Ames Bickford has been awesome to my mom. I appreciate everything they do.

The Bickford team in Ames is wonderful! Thanks for all you do!

(name removed) shows some signs of change, but he still enjoys being at Bickford. Helene is getting very good care!!

(name removed) is still doing well. He likes Bickford, the food and the staff. We do see changes in (name removed) attention span and ability to hold a conversation. On the whole, thanks to the staff at Bickford for taking good care of him!!!

Last two sat days. I had great communication with staff. I feel they are doing a great job. It takes a lot of patience to work in healthcare. Thanks for everything you do

(Name Removed) continues to be well cared for. He likes the other residents , his room and the food. He is showing some deterioration, but is doing OK. Thanks to everyone at Bickford.

The staff at Bickford is amazing. They are so kind and so patient with everyone. I feel lucky my parents are there.

Things have improved a lot since (Name Removed) came on board.