4

Bickford took amazing care of my mom. She really loved the community, loved her apartment and the staff is terrific.

As you've seen I don't really like doing these survey type of things. However, with everything that's happened this past week with my father in law, I have to say something. He got angry and threw his hands up. This caused him to fall backwards and hit his head on a door hinge. The fast response from the staff in Mary B's Symphony was the difference between him dying in pain or more comfortable. The fact that he had people from Bickford visit him in the hospital while there meant the world to him and our family. My brother in law said it best when he found out about them visiting, "I knew we chose the right place."

We are very pleased with the care the staff gives our parents for the most part. Everyone is always very kind and treats them like family. I do have concerns about them not always getting their medications twice a day like they are supposed too. I know my parents don't always ask for the medications when they aren't brought to them, but I don't think they should have to. I would also like to see more actives offered. Since there isn't an activities director right now, things have been very limited. There used to be a lot of really nice activities for the residents. Again, overall we are very happy and feel our parents are care for and safe and treated with respect.

Looking forward to a working transport van.