We, my Mom and all of us love Bickford. The people that work here and care for Mom and all the other residents are awesome ! They take great care to make sure Mom is comfortable and safe in a friendly and loving home. We can't thank (name removed) and the whole staff enough for for all they do!

I'm basing my comments on the feedback I'm getting from my mom who is a resident at Bickford. It sounds like there's been a reduction in residence and also there has been a number of staff who have been laid off and cut backs being made. I know that Mom's room has not been cleaned in 2 weeks. It also appears that the dining room help situation has declined. I'm coming for a visit this month and will be investigating much of this for myself. We appreciate that Mom has a safe place to live with a private room and the ability to manage her own schedule etc. Mom always does comment that the food is very good.

Overall I believe that (name removed) is committed to the residents of Bickford West Lansing and is doing a great job with what she has to work with. I think that some of the staff at Bickford WL are awesome and others are just very lazy! The number one concern I have is the number of times my mom pushes her call button and no one comes. Of all of the most important reasons for her to be there is for someone to be available when she needs them to assist her or in case of emergency. I would be happy to discuss my other concerns that are more minor but overall I appreciate everything (name removed) has done And we are grateful that Mom is there. On a high note my mother has been in the food service industry her whole life and she is very impressed with the food and kitchen staff, and coming from her that says a lot!

I am concerned over lack of continuity with no site nurse and frustrated that after two months there is still no landline phone. We provided instrument but no connection. The ongoing difficulty with the failure of the fobs for the doors is still there. However we love this continuity of the staff at Mom's care level. | I appreciate your asking.

My mom's bag broke last night and nobody checked on her for 2 1/2 hours. She was sitting in feces. We have had problems trying to get the bags for her ostomy. She has been there since November and it is still a problem. She has not had a button since last Wednesday and my sister was there today and finally got her one. We have been there before and they came and said they ran out of food and she had to have a sandwich for dinner. We are paying $8500 a month and this is not the kind of care we expect. I am beyond frustrated. | I would appreciate it if somebody from management would contact me