Welcome to Bickford of West Lansing
Enjoy conversations with friends on the porch at Bickford of West Lansing
Enjoy a good book in the living room at Bickford of West Lansing
Food is best when shared with friends in the dining room at Bickford of West Lansing
We’re serving up snacks, beverages and service around the clock in the bistro at Bickford of West Lansing
Enjoy a good snooze in the sitting area at Bickford of West Lansing
Strut on in and find out what the buzz is all about in the salon at Bickford of West Lansing
Hydrotherapy eases achy joints in our whirlpool at Bickford of West Lansing
Personalize and decorate to your unique tastes an apartment at Bickford of West Lansing
Personalize and decorate to your unique tastes an apartment at Bickford of West Lansing
Chairs and sofas sit higher and are easier to get in and out of in the Mary B’s living room at Bickford of West Lansing
Enjoy bird watching, gardening and barbecuing in our courtyard at Bickford of West Lansing
Participate in community outings aboard the Bickford bus HOWIE at Bickford of West Lansing

Bickford of West Lansing

Real Residents, Real Reviews

Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.

Real Residents
Real Reviews

Most senior living communities say similar things like: “We provide great care!” or “Our staff is the best!” or “Your mom will be happy here!”

But how do you know that’s really true?

Our current residents and families know whether or not we walk the talk. That’s why we give you direct access to their real thoughts and real options.

 
Why we publish real reviews — including the bad ones

Reviews for Bickford of West Lansing

3.3

overall score based on 81 reviews

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  • 5
  • 13

Reviews with Comments

  • Feb 1, 2024

    I'm basing my comments on the feedback I'm getting from my mom who is a resident at Bickford. It sounds like there's been a reduction in residence and also there has been a number of staff who have been laid off and cut backs being made. I know that Mom's room has not been cleaned in 2 weeks. It also appears that the dining room help situation has declined. I'm coming for a visit this month and will be investigating much of this for myself. We appreciate that Mom has a safe place to live with a private room and the ability to manage her own schedule etc. Mom always does comment that the food is very good.

  • Jan 2, 2024

    Overall I believe that (name removed) is committed to the residents of Bickford West Lansing and is doing a great job with what she has to work with. I think that some of the staff at Bickford WL are awesome and others are just very lazy! The number one concern I have is the number of times my mom pushes her call button and no one comes. Of all of the most important reasons for her to be there is for someone to be available when she needs them to assist her or in case of emergency. I would be happy to discuss my other concerns that are more minor but overall I appreciate everything (name removed) has done And we are grateful that Mom is there. On a high note my mother has been in the food service industry her whole life and she is very impressed with the food and kitchen staff, and coming from her that says a lot!

  • Dec 1, 2023

    I am concerned over lack of continuity with no site nurse and frustrated that after two months there is still no landline phone. We provided instrument but no connection. The ongoing difficulty with the failure of the fobs for the doors is still there. However we love this continuity of the staff at Mom's care level. | I appreciate your asking.

  • Jun 5, 2023

    My mom's bag broke last night and nobody checked on her for 2 1/2 hours. She was sitting in feces. We have had problems trying to get the bags for her ostomy. She has been there since November and it is still a problem. She has not had a button since last Wednesday and my sister was there today and finally got her one. We have been there before and they came and said they ran out of food and she had to have a sandwich for dinner. We are paying $8500 a month and this is not the kind of care we expect. I am beyond frustrated. | I would appreciate it if somebody from management would contact me

Reviews FAQ

Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.

Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.

A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.

Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.

Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.

Bickford of West Lansing

Assisted Living & Memory Care

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