I think there is still a staffing issue but I also believe leadership is trying to improve it!

It's Thursday my shower day but due to no one being here to work like caregivers I won't be getting any shower tonight a typical occurrence. C | I've been made aware and I'm hoping you realize that 1 caregiver on the second floor of Bickford west is a poor management decision. Getting me out of bed at nearly noon is unacceptable! There are too many people for 1 caregiver! It makes no sense?!! Then your employees who are good and dedicated to their job, to not have them work a 40 hour week is in my opinion a slap in their faces!! And just cruel!! These people have families and need to make a descent wage to make ends meet!! Anything under 40 hours is considered part time?! I really don't understand how or why there's either too many employees or not enough?! Some employees work double shifts and if you are unaware people get burnt out. This is a difficult job. It's physical, mental and emotional. It's the nature of the beast! It's a tough job! Not many people have the patience to do this type of work. I'm sure you would agree? Thank you once again for allowing me to voice my opinion. C. Thanks again!

I recently talked to Mom about how things were going. Her biggest feedback was inconsistent. The days that there are staff who care and do a good job it's great. The other days were it's clear there are staff who are lazy and don't care it's not as great. However Mom really does believe that (name removed) and the leadership team are really trying hard but just not able to always find the right staff for the job.

Too many trips to ER with my mom for things not needing immediate medical care

We have definitely seen a lot of improvements over the last couple of months and appreciate it greatly! Having the physical therapy and house has been a game changer for my mom

We, my Mom and all of us love Bickford. The people that work here and care for Mom and all the other residents are awesome ! They take great care to make sure Mom is comfortable and safe in a friendly and loving home. We can't thank (name removed) and the whole staff enough for for all they do!

I'm basing my comments on the feedback I'm getting from my mom who is a resident at Bickford. It sounds like there's been a reduction in residence and also there has been a number of staff who have been laid off and cut backs being made. I know that Mom's room has not been cleaned in 2 weeks. It also appears that the dining room help situation has declined. I'm coming for a visit this month and will be investigating much of this for myself. We appreciate that Mom has a safe place to live with a private room and the ability to manage her own schedule etc. Mom always does comment that the food is very good.

Overall I believe that (name removed) is committed to the residents of Bickford West Lansing and is doing a great job with what she has to work with. I think that some of the staff at Bickford WL are awesome and others are just very lazy! The number one concern I have is the number of times my mom pushes her call button and no one comes. Of all of the most important reasons for her to be there is for someone to be available when she needs them to assist her or in case of emergency. I would be happy to discuss my other concerns that are more minor but overall I appreciate everything (name removed) has done And we are grateful that Mom is there. On a high note my mother has been in the food service industry her whole life and she is very impressed with the food and kitchen staff, and coming from her that says a lot!

I am concerned over lack of continuity with no site nurse and frustrated that after two months there is still no landline phone. We provided instrument but no connection. The ongoing difficulty with the failure of the fobs for the doors is still there. However we love this continuity of the staff at Mom's care level. | I appreciate your asking.