Overall, Bickford has been a good place for my mom. She likes it there and she is treated well by the staff. She moved into Bickford in April 2024 and there has been so much change in the leadership (director, health coordinator, etc) since she moved in that it is difficult to establish relationships with the leadership. (name removed) is responsive and communicative. I hope she will stay to create some stability and consistency in the leadership.

I have called Bickford corporate three times in the last 2 weeks with no return call.

Mom said things have gotten better, especially the food. She can see that Nora is really trying to make needed changes with the staff.

I hope it's getting better with the conversations/meetings we've had with (name removed) but the issue of mom and getting daily meals still is not at the level of consistency we would expect. 100% depends on the staff on duty at the time. Some a GREAT others seem to be lazy with lack of care.

The food has been a major issue for Mom and some of the staff lack of caring that she's not getting a full, regular portions meal. I'm also concerned with why the high turnover in leadership staff at this branch. We do appreciate the meeting we had with (name removed) and are hoping to see changes over the next few weeks

You guys are worthless, my mother died on March 11. And you guys are still sending me text messages. There's ridiculous. Get with the program. Get a life, do your jobs?

You guys have not read any of those letters or you would know not to be asking me these questions. My mother died March 11th. So you guys get your s*** together. Get that place in order. I was there yesterday. And the clients are b******* the food sucks, they have no staff. That does anything for them because they're so understaffed. you need to get your s*** together.

Still very concerned with the ongoing & recent staffing issues.

They haven't had anything but poultry in two weeks. Someone tried to give my father his afternoon and night pills at the same time as a time saving measure which I did report. There are a few REALLY GREAT employees there like (name removed) but people passing meds who think saving time is their goal either are psychotic, stupid, or homicidal.

What the heck is going on with staffing? You have lost multiple really good staff in the last few weeks and I just don't understand why?

I'm still trying to figure out why we have a balance on our bill with Sunbound I've had multiple meetings and told we were all paid up. But the staff is great the activities are great

You don't pay attention to anything. My mother died March 11 2025. Your place sucks

Things just still are great. A direct conversation with Mom would help you with more specific details, she will be hair to share. We are very unhappy with the recent announcement about the $5 charge for room trays. We are waiting for the clarification from (name removed) before we Make any decisions on how to proceed.

Mom said: Maybe a 3..Just average..not much has changed so far!

Please ensure the residents of Mary B's at Bickford of West Lansing are receiving their daily activities. I'm concerned that my mother is receiving adequate activities or getting out of the wing at least once a week. When is the next outing for the residents of Mary Bs? I'm still waiting on a reply from the activity director from earlier this week.. | * is NOT receiving adequate activities

My mother died and I never Hurd a word from anyone at the home or company.