Too many residents are entering my mother's apartment (names removed). Pls keep all residents out of my Mother's apartment (no residents are allowed or should be in her apartment). Pls add two staff members to Mary B's. Pls return (name removed) to Mary B's; the care she provides is missed and needed. Kudo's regarding the food menu and the furniture on the porch looks very nice..

(names removed) have established stability and consistency to West Bickford. I encourage corporate to provide good salaries and pay raises as incentives to encourage leadership to stay at West Bickford. My mom's first 2 years at Bickford were filled with a revolving door of executive and wellness directors. Every week when I receive the Bickford newsletter, I hold my breath to see who in leadership is leaving this week. I appreciate how difficult these leadership jobs are and I hope corporate recognizes that with competitive salaries and incentives. Overall, Bickford provides care for mom with meals, laundry, and a clean room. She really likes it at Bickford. After her recent fall and hospitalization, I hope staff will check in on her regularly as required and cue her to regularly change her clothes and use the new walker. Staff have not been successful in getting her in the shower weekly so I am doing it myself. I appreciate the care everyone provides for her at Bickford.

My mother was not showered twice in June and the residents of Mary B's are not eating in their dining room regularly. Please only have experienced, skilled caregivers working in Mary B's. Kudo's again regarding the food and menu. Thank you for taking Mary B's to Sharp Park, they should have their own outing once a month. ????

Great job on getting the carpet cleaned in the building. Thank you for properly staffing Mary B's.. The menu is better as well..

There isn't enough space here

My mom's basic needs are provided-food, laundry, clean room. The constant turn over of Wellness director is frustrating. I can't establish a relationship to keep in touch with my mom's needs and condition. I sent an email a week ago to the director and (name removed) about mom getting assistance with showers twice a week per her assessment and didn't receive a response. I visit mom every weekend but would like at least monthly updates in the form of a quick email on how she's doing based on staff observations. A wellness director from Shelby called me re: mom's assessment and I was thrilled to talk with her.

Great job on replacing the furniture in Mary B's.

My mom is cared for. She likes the food. Her room is clean and her clothes are washed regularly. Thank you for providing that care. I would like some communication from Bickford or directly from the podiatry and Curana provider as to the status of their check-ups. That is important now that she's more sedentary and doesn't leave her room.

Overall, Bickford has been a good place for my mom. She likes it there and she is treated well by the staff. She moved into Bickford in April 2024 and there has been so much change in the leadership (director, health coordinator, etc) since she moved in that it is difficult to establish relationships with the leadership. (name removed) is responsive and communicative. I hope she will stay to create some stability and consistency in the leadership.

I have called Bickford corporate three times in the last 2 weeks with no return call.

Mom said things have gotten better, especially the food. She can see that Nora is really trying to make needed changes with the staff.

I hope it's getting better with the conversations/meetings we've had with (name removed) but the issue of mom and getting daily meals still is not at the level of consistency we would expect. 100% depends on the staff on duty at the time. Some a GREAT others seem to be lazy with lack of care.