Love the staff. Very caring and compassionate. My mom always has a smile on her face and she seems so happy there.

There are no activities in memory care. The only activity seems to be television!! I am there at least 3 times a week and I often see the aides doing very little, and usually on their cellphones. I often notice that there is more activity in assisted living. (name removed) played there on Monday afternoon, yet no one from memory care was there. Why not???

Done

There is no activity going on in Memory care. Most of The aides do the least they can get by with. I had to sign paperwork on which it stated someone would fix (name removed) toothbrush each day and make certain he brushes his teeth. This does not get done. I know this for a fact. His towels have gone missing and some of his clothes are missing. A new pair of jeans have been gone since shortly after he went there. And he is the only man so they didn't get mixed up. I think it is sad that there is no activity for them other than sitting in front of the tv

Poor communication Under staffed Cleanliness No activities Over priced

Mom is taken care of very well at Bickford Virginia Beach. The staff is kind and caring.

I am beginning to think that the only thing that the Bickford corporation? is interested in is the money!!! As far the girls and (name removed) , they are all fabulous!!!! THEY show caring and love. It is NOT only the paycheck. My mom, (name removed) , actually me taking care of all her finances and legal issues is being charged $150.00 for using a credit card, a $100.00 each month for a pharmacy fee????? I go get the medication and I would give it to her myself, but NOT ALLOWED. Is that so that Bickford can charge an additional $100.00 each month??? The cost per month has gone up as well. Just seems like Bickford only wants money and more money. Maybe that is why you have vacancies. Think about it. Let me add, I do not blame the girls in the office or any other employees, its all the Bickford top Echelon. Sad to be so greedy. LASTLY: PLEASE, make sure that the employees of Bickford of Virginia Beach know how much I appreciate them and love them all!! We are so lucky to have them!!!!

Hard to talk to anyone(nursing or office) after hours or on weekends.

Overall, we've been pleased with our mom's recent care including encouraging her to eat meals in the dining room most days. It would be even better if she could be strongly encouraged to participate in at least 1 activity per day as she continues to be quite isolated in her room most of the time.

I am so happy with Bickford . And more importantly my brother, (name removed) loves it . The staff cannot do enough for you. A Special thank you to (name removed). Anything we ask of her, she is right on. She always goes above and beyond A big thank you to her

I am confident in the care and living conditions my mother is receiving at Bickford VB. The staff is kind and caring.

The staff at BOVB were wonderful to my mother up to the day she died.

Mom is cared for with patience and kindness. ❤️

Bed sheets, etc should be changed weekly Dad should be given a shower in the stall once a week. he's only being given a "wipe down", which is fine for general day to day.

This is a very very nice place in every way, clean, great food and the staff is truly amazing! To say they are like family is an under statement. Caring, loving, kind and yet very professional!! My mom is shown love each and every day, its so important. Thank you

All of the staff are wonderful, kind and caring. They continue to keep my mother comfortable and loved. There is no other home that compares to Bickford in the quality of food and care for the residents there.

The ENTIRE staff is so warm , loving, attentive, knowledgeable... I could go on and on. The staff not only cares for our loved ones but they also look out for the families.

Always dependable and helpful. I have complete trust in the care my mother is receiving at Bickford VB. This is such a blessing as I can't be there as often as I would like to be.

Housekeeping is not keeping my dad's bathroom clean

The entire staff at BOVB continues to be kind, courteous, compassionate, and accommodating to all the residents and their families. Always willing to help and work out any problem or issue.

Staff is kind and patient with Mom. Admin really care about her wellbeing and needs. I highly recommend Bickford VB.

My 96-year-old father, and I are very satisfied

Bickford staff is always on top of my mother's needs. They are patient and kind.

My uncle has felt at home and has felt that everyone cares about him and his well-being.

I am very pleased with the care my mother is getting at Bickford Virginia Beach. She has a better quality of life and is enjoying some socialization in a safe environment. The staff is top notch. Thank you, Bickford VB.

Many times activities seem to be cancelled or not held as scheduled.

Mom is still not getting her hair washed, on a regular basis, during showers. I would rate you as a 5 if that occurred more often.

Mom has been there 4 years and still loves it there......we all love the staff and residence.

Staff is kind and considerate and does their best in caretaking for Mom. We are so blessed to be a part of Bickford VB.

Very understaffed and everyone is sick

The staff has been so amazing and supportive through this difficult time with my mother. They all cared deeply for my mother which I am so grateful for.

My mother has been there almost 4 years and still loves it. The staff continues to be awesome, kind and attentive.

I am so grateful for the staff at Bickford. I would rate a 10 if it was an option. They are always kind and do their best for my loved one. I highly recommend Bickford Virginia Beach to others looking for a safe and comfortable place for their loved ones. ❤️