I would rank it a 5 but the carpeting is getting dirty.

These are comments shared by my family member who is the resident. He feels that the food is below par. He chooses not to order eggs because they are always cold. Coffee is never served until breakfast been served. Soup is cold. His room is really not vacuumed well. There is not a choice of breads. He is only given whole grain and it's dry. Too many sandwiches are served and the sandwiches do not have condiments or lettuce and tomatoes available. He feels there is never enough help especially at meal time. | You're welcome

I think the care is good. I take mom out of Mary b's to give her a different view which she likes. We go to the Bistro and She has coffee, loves seeing things on TV and the other residents.

I had a wonderful visit with my mom this week and she told me she is comfortable and content at Bickford. I know I don't have to worry about her. What more could we ask! (name removed) is v! Dawn is amazing. (name removed) is amazing! Everyone smiles and knows us by name!

There doesn't seem to be any overarching communication structure. I need to know the right question to ask and find the right person to ask - ie after 2 months at Bickford, my mom still hasn't been evaluated for therapies, even though nursing, NP and dr all said there's a standing order. Also, nurses keep telling us my mom is spitting out medication, I asked DON what options we have, she said it can be crushed and mixed with pudding. My mom has been taking it that way for months - it seems that nursing hasn't communicated this to (name removed)?? It is not within the scope of my abilities to manage medications, therapies, and care, or we would have my mom living at home. What happened to the higher path where everyone is collaborating on patient care?

It's a nice place, clean and the food is usually good. Staff is mostly very good.

My mom is well taken care of and says she's very comfortable. We feel confident she's living the best life she could at age 90 and unable to live alone.

I'm communicating what my uncle (name removed) has shared with me. He feels that the facility is always short staffed. Also he feels that his bathroom sink is not equipped for a wheelchair because he cannot get close enough to the faucet to wash his hands comfortably. And I don't feel that his room is vacuumed well and his sink area is not tended to (there is black gunk around the drain that I always need to clean when I visit). Thank you

I have tried to see the video of my mom's falling episodes, but I am not allowed to see them.

I dislike the easier monthly payments that only make things easier for Bickford. The way it is now works well. Now everything is easily tracked and could create so much more confusion on the residents' part. It should be up to each individual resident how they want to pay, but a paper invoice, paid by check should be an option. All in all, I think it is a good place for my mother to reside. I will say some (few) of the CNA's are not the most pleasant to the families when they visit, as if we are interfering with something. I want and hope to believe that they treat all the residents with respect when others are not around to see. I can't be sure. | Thanks, I hope things can be corrected to make things easier on the families. | So am I just responding to AI?

Quite a few staffing changes. They were not all good. Nursing (name removed) outstanding leader. | Quite a few staffing changes. They were not all good. Nursing (name removed) outstanding leader.

Overall my mom receives good care. If her room is being cleaned one would not know it. She's supposed to be receiving morning checks because she is insisting she showers alone. Not sure if that is happening because when I stopped in her bathroom floor had an inch of water on it. She couldn't remember how to turn off shower and was on the toilet. She doesn't remember to press her call button. Not sure how long she might have sat there if I hadn't stopped. Breakfast was over.

My uncle has complained about the food. Eggs are cold. Sandwiches are dry (no tomatoes lettuce or mayo and mustard offered). Beef on the whole has been tough but better with the new chef. When chicken is served it's always the breast and probably not pounded thinner to make it tender. And he said they were served a meal that only had scalloped potatoes which he feels was odd. Also he said the nurse didn't have his morning meds until the next day!

We've been experiencing some issues with communication regarding some health related issues my mom is having. I had to go above the head nurse and talk to (name removed). The communication hasn't really gotten better although it was evident there were attempts made. My mom was supposed to be given a cream as they called it for her sore bottom but 4 days later I went out and bought it myself. We waited from Thursday until Tuesday to get a result on a urine test and today I went to ask if they had it and the nurse said no. He faxed the lab and he then had the results and now says he'll send them to the doctor. I know it was the holiday but this is a very long time if she indeed does need an antibiotic. | And I appreciate you asking me for a review.

I rated 2 because I was not notified that my mother has RSV and I'm the power of attorney for medical.

(name removed) has been phenomenally helpful, so caring and diligent with my mom's needs!! We are so very grateful!!

I was approved for a rate ceiling in September of 2021. Today I am paying $1K/mo over that ceiling