The only complaint I have is that my mom ran out of eyedrops and no one let me know ahead of time so now she goes without for 3 days when I can get a refill.

I can never get anyone on the phone when I call, it just rings and rings. I've tried a couple times in the month of April to no avail. I was told in the beginning of April that it was fixed since the same thing was happening in March. Please get an answering machine so someone can call me back instead of getting in my car and going to Bickford.

Please increase the frequency of washing clothes. | Residents should not have to eat in their rooms due to the lack of clean clothes.

My father still complains about the cooking daily. However he has said the new housekeeper is fantastic!

I thought my mother was having a heart attack cause she called me with chest pains but hung up. I tried calling the front office 6 or 7 times and no one answered. Thank god when I got there the nurse said she wasn't. My daughter had to drive me because I was so upset. It was after nine at night.

The carpeting and dining furniture in Mary B's needs replacement.

My mom is receiving loving care beyond my expectations!! Or maybe I should say the kind of care you don't expect in these residences! Eve has gone above and beyond for her and the entire staff is friendly and caring too!! Lots of smiles from most everyone! Thank you from the bottom of my heart!

The staff continues to be very supportive | Liked “We appreciate your feedback, (name removed) .”

Overall it is the best place for a memory care facility of all of the ones I've seen. People a friendly and focused on the residents. It really is a "home" environment

The call button takes over 45 minutes to be answered, feces on the wall, blood on the carpet that no one seems to notice or care about, vanishing medications. I have reported these previously but there doesn't seem to be any accountability.

5

I was glad to see the carpet was cleaned in Mary B's.

There has been a lot of sickness this past month. I don't remember a time when there have been back to back illnesses that have spread so easily throughout the facility. The food still is not very good. The house cleaning is bad. I can go into the room after it's been "cleaned " and clean it again.

I visit my Aunt often and see how hard the staff works. Care giving is not for the faint of heart. Just one ask, please clean the carpets! When you continue to see the same dirty spots and each week there are new ones, something isn't getting done. Is it too much to ask for the carpet to be cleaned once a quarter? I often scrub stains myself.

The carpeting is filthy all throughout the building. Please clean or replace it.

The food still needs improvements although it has gotten slightly better. The housekeeping is still not good. We shouldn't have to clean after the housekeeper cleans.

Please clean or replace the carpeting throughout. It is getting very dirty.

I would rank it a 5 but the carpeting is getting dirty.

These are comments shared by my family member who is the resident. He feels that the food is below par. He chooses not to order eggs because they are always cold. Coffee is never served until breakfast been served. Soup is cold. His room is really not vacuumed well. There is not a choice of breads. He is only given whole grain and it's dry. Too many sandwiches are served and the sandwiches do not have condiments or lettuce and tomatoes available. He feels there is never enough help especially at meal time. | You're welcome

I think the care is good. I take mom out of Mary b's to give her a different view which she likes. We go to the Bistro and She has coffee, loves seeing things on TV and the other residents.

I had a wonderful visit with my mom this week and she told me she is comfortable and content at Bickford. I know I don't have to worry about her. What more could we ask! (name removed) is v! Dawn is amazing. (name removed) is amazing! Everyone smiles and knows us by name!

There doesn't seem to be any overarching communication structure. I need to know the right question to ask and find the right person to ask - ie after 2 months at Bickford, my mom still hasn't been evaluated for therapies, even though nursing, NP and dr all said there's a standing order. Also, nurses keep telling us my mom is spitting out medication, I asked DON what options we have, she said it can be crushed and mixed with pudding. My mom has been taking it that way for months - it seems that nursing hasn't communicated this to (name removed)?? It is not within the scope of my abilities to manage medications, therapies, and care, or we would have my mom living at home. What happened to the higher path where everyone is collaborating on patient care?

It's a nice place, clean and the food is usually good. Staff is mostly very good.

My mom is well taken care of and says she's very comfortable. We feel confident she's living the best life she could at age 90 and unable to live alone.

I'm communicating what my uncle (name removed) has shared with me. He feels that the facility is always short staffed. Also he feels that his bathroom sink is not equipped for a wheelchair because he cannot get close enough to the faucet to wash his hands comfortably. And I don't feel that his room is vacuumed well and his sink area is not tended to (there is black gunk around the drain that I always need to clean when I visit). Thank you

I have tried to see the video of my mom's falling episodes, but I am not allowed to see them.