It took 3 months for the billing to reflect hospital stay which delayed insurance reimbursement. Turn over is extremely high with care givers and staff. Don't know the last time resident received bathing, room not cleaned regularly, laundry done, bedding has odor.

The same issues with supplies and amenities disappearing. Also, laundry has been a major problem recently. For example, I originally provided 15 hand towels and 2 dozen wash clothes. They are now all gone. However, I do appreciate the effort from the aids and nurses

I've shared them above - let me share again. | Resident is not being bathed, refrigerator is full of old food, room is not vacuumed, garbage on the floor, overflowing garbage cans in room, front desk and bistro areas, key staff resigning or have resigned, cable tv box removed from the room, theft/loss of personal belongings including cellular phone. | Does a human read this?

I was skeptical last fall about Bickford headquarters is ability to contain an even reduce costs after having to increase costs on a 14.3% annual basis over the course of 11 months to me that smacked of a poorly run business | After all, how could you get to the point where you realize it's such drastic cost increase measures are necessary over such a short period of time so late in the business cycle? | But my primary concern was knowing that cost containment measures would need to be implemented locally at each care home what the implications could be to my mothers experience at the Bickford in Rocky River | Would the care center manager be required to cut costs and what would that look like? Lower cost workers lower cost supplies and food. Lower care levels? I'm afraid it seems it means all three my mother's care experience at the Bickford in Rocky River has fallen off the table. She's now being hospitalized for the second time in a week because a prescription for antibiotics to treat a UTI was not renewed and administered by the Bickford in Rocky River. | I want you to know, and I am calling the Bickford in Rocky River tomorrow to speak to the general manager, that I am seeking legal counsel at this time and considering a malpractice course of action against the Bickford in Rocky River to me the explanation is simple, reduced costs, lead to reduced oversight and care management, resulting in fundamental misses in care delivery. In this case, the failure to renew, and administer an antibiotic prescribed by a discharging physician. The result is an impact of my mother's health, an impact of her cognitive state, and also a financial impact that phone call will be made tomorrow I expect to have legal counsel. | I will be in touch with both the Bickford Rocky River and the Bickford headquarters this week regarding a potential legal course of action to address the situation and damages done to my mother. Thank you so much for reaching out and soliciting feedback on the experience at the Bickford.

First of all, I waited over a month and still waiting for a bill to be rectified. I've made countless phone calls and text with no response. Then my client is asked to be removed from living there in one days notice which I don't believe is legal most the people there are nice but I don't believe how to do their jobs, all my responses over the last year have been to no avail because you guys never respond back, so why you do this is beyond me

Meant 5

Everyone at Bickford is very personable and very helpful and very pleasant to talk to and deal with. If they don't know the answer to something they go out of their way to try to find the answer. Every time I go there and I have to interact with someone or talk to someone or anything, it is nice to see happy people, people with great personalities, and it shows when you see them even before you speak to them and that is a great atmosphere to be in. | My mother-in-law is there, and she has not complained once about anything. She is happy and I am very thankful that the staff is willing to help her in assist her with what she needs, it has made her life of living at this point a lot better than it was and she's actually a person and the staff interacts with her which is great.

The food is not very good at all

They need more staff at this facility.

I just gave my comment. | Sorry- you are gone and onto better - you don't need my crap. No worries. | Fwd:1 - because Dad gets his meds and meals - I have had to beg for anything else or do it myself.

I think that the staff is mostly tentative to my mother's needs. They do a good job keeping me informed of any changes.

Done

Recently my friend who I'm POA for has been admitted to memory care , which was a shock for all of us. The staff has been very understanding, helpful and sincere. I am very fortunate to have him residing there.

Staff has been attentive and responsive . Thanks so much

Since my mom has been moved to the memory care unit, her level of care has greatly improved. Again, the aids in that unit are just fantastic.

2 rate increases in 9 months totaling 14+% leaves me feeling both powerless as a consumer and questioning the organization's ability to project cost and predictability manage profitability - it feels like the emphasis at this point is on profitability - seeing as that is the case when should the next price increase be expected? Q1 2024? I also expect that rates will never be adjusted down if/when costs come under control owing to increased efficiencies and scale. I'm genuinely curious what the monthly bill will look like 12 months from now.

Supplies that I provide have been appropriated beyond my knowledge. And it's almost impossible to keep 1 pair of my mothers glasses. But the care has been consistently good to excellent

The nursing staff has been much improved in order to have communication with me. Thank you.

Thankfully your front desk people are so professional, otherwise most answers would not be met. I believe we also should have been made aware of (Name Removed) leaving!

I have had better communication with staff

My mom is very happy and very well cared for. Her regular aides (not temp or agency) took the time to get to know her and truly care about her. We miss them on their days off. (Name Removed) has been wonderful helping with mom transitioning into her new room. I'm really glad she is here.

Incorrect billing and having to go back and forth with several people has made this part of the process very frustrating. I'm not going to pay erroneous charges. I will pay when they are fixed.

I am not very satisfied with my mothers care. The help she needs, the less she gets. The last time I saw her, she smelled of urine so badly. She needs help finding clean clothes and washing the ones she soils.

Everyone is helpful. Mom seems happy there.

Still having problems with cleanliness or the facility and short staffed. Other then that the charge nurse ((Name Removed)) and (Name Removed) the administrator and some of the aides in memory care like (Name Removed) and (Name Removed) and (Name Removed) the receptionist is great and caring

Significant issues with my mother's glasses either missing or not being put on. Also, once in a while she's wearing the same clothes as the day before

(Name Removed) the administrator is very compassionate and caring. My parents love the happy hour on Friday and they do a great job with that. All the nurses are very fun and engaging at the happy hour. The aides in memory care (Name Removed) are great! (Name Removed) the charge nurse is very nice. I appreciate the well organized care (Name Removed) the receptionist gives to all of us! Wish the facility wasn't so short staffed. My parents memory care rooms need to be cleaned more often.

I meant 5 | I am very satisfied - entered wrong #

The staff that is there is just excellent. However, they need more aid. That may not be their fault at all but I feel they are understaffed.

I believe (Name Removed) is your greatest asset you have! Also (Name Removed) running the front office, irreplaceable !!

Love u guys

My mother tells me she is content living at the Bickford. She has everything she needs and that means everything to me. She gets her physical therapy and medical care in the building. When. Ended the Mobile X-Ray unit shows up. They have activities scheduled for mom all day. From my point of view...nothing and no where are perfect but the Bickford works very hard to be perfect. 95% of the time they get it right and for the times when it isn't right, they fix it without pushback.