Resident passed away 10 weeks ago and Bickford still has not settled prepaid charges. Their accounting system couldn't be worse. Just got a sympathy note from them a week ago. Management is so out of touch with reality and their everyday operations that their facility operations license should be revoked nationwide.

My father is no longer with Bickford

Please take me offer your auto text message as my mom has passed away and is no longer a resident Thank you (name removed)

Last time I went to visit my mother how are you saying I, for dryer I had to collect garbage from all throughout her room

Bringing back the bus service for field trips would be very welcoming for some residence.

The caregivers as usual have all been great. However, certain issues keep arising. A big one has been supplies. An egregious amount of wipes and briefs have been misappropriated, so a large amount of energy and planning is needed to address the situation. Also, my mother's bedding is not being regularly changed.

(name removed) in the AR dept has done nothing but make the payment side of things hell. She will tell you whatever it takes to get you off the phone, even if that means giving incorrect information. Furthermore, she charged us twice for a single month's rent due to not relaying our info properly to the new payment system team. Being charged over $16k for one month due to a lack of detail orientation and care from her is outrageous and downright unacceptable. My father is one of many patients who can't afford to simply be wrongly charged due to a careless clerical error, even if it results in a credit for the following month. He has other expenses outside of Bickford that will be severely impacted by this. I would normally not name drop the person responsible, but (name removed) has a long history of failing my father and I when it comes to questions surrounding payments, and/or hiccups with the payment portal.

Things have seemed to settle again. (name removed) has been helpful in caring for and interacting with (name removed). Thank you.

The place is completely filthy. The nurses do a good job

I am receiving feedback from an outside caregiver that we pay for to entertain (name removed) that she is being given a hard time when bringing her to socialize with other residents. I have given permission for this to happen and she is not left unattended. I would appreciate if (name removed) would not be rude or disrespectful to (name removed) when bringing (name removed) upstairs for social activities since the ones downstairs are not engaging enough or the residents are not as social as those upstairs. Also the residents upstairs enjoy (name removed) and (name removed) enjoys them. If there is an issue please have (name removed) or whoever is running the facility currently to call me directly. Thanks (name removed)

I did not appreciate the tone I have received when asking about the nature of the call. "You don't trust me" is not acceptable when I am trying to find out why there is an emergency that needs to be addressed immediately or (name removed) will be taken by ambulance with no staff. She has dementia and alzheimer's. Only to later find out it was a false reading due to faulty equipment at the facility. Other than that things have seemingly been better except for lack of staff on weekends or holidays.

I recently went to visit my grandmother, (name removed). It looks like the staff has done a wonderful job cleaning her room, and I sincerely appreciate the effort put into that! It hasn't always been very clean and it was the most clean I've ever seen it.!! Thank you so very much!

I do not wish to remain anonymous or confidential. I have plenty to say, only it needs to be in person.

Things have gotten seemingly better with the change of the ED. Room is clean, need to remind them to clean the bathroom. (name removed) seems happy along with the staff.

Dirty. Blood in my dad's room and all over the base of his walker. No one cleaned it. | Then contact me about it then, please.

Unfortunately I am beginning to have concerns whether my mother is being properly taken care of. I don't know when she is bathed , I don't know when she last washed her hair, I don't know when her room was cleaned, worst of all, based on the smell I don't know the last time her bathroom was cleaned. She can't just sit in filth because she is too sick know any different. It's probably been more than a year since I have a care review. Other than feed her and give her meds I don't. Know what else they do for her other than plop her in front of the TV all day.

It took 3 months for the billing to reflect hospital stay which delayed insurance reimbursement. Turn over is extremely high with care givers and staff. Don't know the last time resident received bathing, room not cleaned regularly, laundry done, bedding has odor.