Thank you for hiring more needed staff. Makes a huge difference.

The only reason I'm not giving a 1 is that I realize that (name removed) is hiring new people and working hard to turn things around. I appreciate that a lot. However, I still give a low rating because none of the changes have had a positive impact on my Mom. She still mentions that the quality of the food and overall meal experience is very poor. So much that she asks me to bring her a carryout hamburger from Wendy's or Culver's any time I come to see her. On top of that her table in the dining room is close to the kitchen and she said it's been very hot for the last few weeks. A hot room is very uncomfortable for my mom with her medical condition. I hope my mom and the other residents will benefit from all the improvement efforts soon.

Hire my staff. Laundry person. Housekeeping. Pay a good wage to keep people who really care. Please do something. Bickford peoria illinois really needs help.

No communication Doesn't clean up my dad properly Doesn't clean his pee pots Leaves the bed soiled from the night before Refusing to get him up when he asks telling him it's to early then unplugging his clock so he can't see what time it is and leaving him lay there One of the caregivers pushed him up in the bed soiled hard she bruised him Tells us as the family there isn't enough staff to care for all the people if we come in when dad needs care they put it on us to do it Moving his medicine where he can't reach it and they don't do his medicine There is more if you need it

Resident should have a choice on the evening dinner.

Health and wellness director does not return calls or text regarding nursing care. Unacceptable. Rent issues unresolved for months. Overcharging

Much better with more staff. Thankful for new director.

Thank you for hiring more nurses, CNAs. They are needed and appreciated! Shout out to (name removed)! She does a great job with the residents, keeping them engaged during activities.

There was a billing problem with my mom. The last three months since switching to the new billing provider, no money has been coming out of her account. The billing receipts she has gotten don't have any indication of being overdue but they just add up the amounts from the previous time. So this months bill is 3 times the normal amount. My brothers and I tried to get this resolved on Wednesday last week but we could not find anyone at the branch other than the helpers. It seems like nobody is really in change anymore and nobody ever responds to this survey anymore. In addition to this, the workers are overworked (many work 16 hr shifts on a regular basis) and therefore they run out of patience with my mom. That is putting her in danger. I am requesting that somebody please call me about these issues, and other issues, as soon as possible.

The fundamental issues of low staffing and poor food service remain and I have not seen any improvements over the last year. Also the inability to retain a director is very problematic.

Very little follow through by upper management. Staffing is low. Same issues continue to occur with very little improvement. Communication with families is extremely poor!

It seems like the staff is not able to keep up with the needs of the residents. Maintenence team is overworked, understaffed, and underresourced. There are not enough CNAs on staff to serve during busy hours. Happy that we finally have activities director, she's great. Jori is doing great, the best she can, but the staffing has not been raised to meet the current needs.

They have hired a new Director and activities Director. They are in the process of identifying resident issues and trying to prioritize those resident concerns. Rand are not routinely scheduled for the weekends, requiring CNAs to manage resident needs.

I have not heard any signs of improvement. Same problems with lack of staff and poor quality food.

Happy there will be a director...soon. Several of the upholstered chairs need to be cleaned. Have seen a few residents take cups out of waste baskets and drink from them. Some residents need more supervision than others. Opening room doors, cabinets, carrying things from one place to another. I understand this is part of Memory Care but feel closer supervision is needed. Grateful for (name removed). She is a big help to the residents. My Mom has been a resident for almost 3 years. So I feel like I am a good judge of my comments.

There is a need for more CNA/Nurses. Director for the Memory Care. Court yard is full of dog pop.

Understaffed, unprepared and disrespectful to the residents month after month after month. Nothing ever changes.

Patriot Angels was promoted by the facility when I first toured. The VA Surviving Spouse would be vital to sustaining our ability to pay. I have paid the fees and collected every document necessary to complete my mother's file except the 2 forms that have to be filled out by Bickford. In the past 30 days I have emailed the forms more than once and sent emails and texts and left voicemails regarding the dire need for these forms to be completed. I still do not have the forms and nobody can give me a reason why or when to expect them! This is inexcusable and is delaying being able to file our claim.

The people are very kind and my parents love the staff. I think staffing is a very real challenge, hiring enough and retention is tough. I hope you are able to make some hires to shorten response times and provide greater follow-up with medical concerns. I know everyone there does their best and really cares.

All the staff is trying as hard as they can to do some changes and upgrades very pleased with this facility I love it here .