Bickford of Moline
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Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
A letter from Andy Eby Andy Eby Caregiver/Sales & Marketing
The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family.
Here at Bickford, we believe that vulnerability is not a weakness, but a strength.
We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.
That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.
We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.
Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.
We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better.
Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”
We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.
Thank you for considering placing your trust in us.
Andy Eby
Reviews for Bickford of Moline
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79
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10
Reviews with Comments
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I hate to complain without offering a potential solution, but in one week one shift thought the other would do Mom's laundry, and something similar caused her to miss a shower, which she loves. Maybe a white board in her room?
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The staff is unmatched. They are kind and most seem to have a real connection to the residents. The food is very tasty. The building and rooms are clean and well taken care of. (name removed) is accessible, and any issues are taken care of almost immediately. I would highly recommend Moline Bickford .
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(name removed) (Moline director) is aware and very attentive of some disappointing exchanges between a new hire and my mother in the last 30 days.
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We love the staff. They are caring and respectful. We leave our parent (s) in the hands of people we never knew. It's a very difficult thing to do. But, with this staff we feel comfort knowing you have the staff you have.
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Our family appreciates the great care mom receives from the Bickford of Moline staff. She loves the happiness coordinator, (name removed) , and all of the fun activities, especially bingo. We attended the Christmas in July party and what a hit that was!!!! Great decorations, music, food and loved seeing Santa! Such a fun time for everyone. Thank you Bickford for taking such great care of mom!❤️ Also thanks to (name removed) for getting mom's paperwork into Mutual of Omaha on time each month and everthing else she does. Thanks to the nurses for their wonderful care. And, finally mom is liking the food a little more... we love Bickford and feel at ease knowing mom is safe and well taken care of.
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Bickford needs some TLC, especially outside painting.
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I let Mom pick. 3 leaves room "for improvement." She feels new employees could use more training.
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The staff continues to excel. They are so kind and thoughtful with the residents. We have never had an issue that wasn't handled immediately. We love the coziness of the facility. Definitely would recommend Bickford to anyone looking for a place for a loved one.
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5 | The staff is doing a great job. A big thanks to (name removed) for getting Mom's plumbing issues taken care of quickly | The staff is doing a great job.
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The staff is very kind to the residents. They stay patient even when it must be difficult. You can tell they really care about what they do.
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The staff you have is outstanding. They are kind, thoughtful, caring, and respectful of the residents. The food is good. The facility is clean. I know you're having staffing issues like everybody else in the world but the ones you have are very good!! we came from a different facility and are very very happy with Bickford.
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Mom feels very safe at Bickford and says it feels like home to her. She enjoys the activities with (name removed), especially Bingo. She enjoys getting her hair done with (name removed). (name removed) always go out of their way to help with with any medical issues/questions. If we have other questions, (name removed) gets right back to us. Mom's only complaints are she does not care for most of the food and she has been bypassed for a couple of showers. In summary, Bickford is a great place for mom to be. I always highly recommend Bickford to anyone searching.... Thank you for taking such good care of my mom!
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Very appreciative of the team ordering & installing a new Heater/AC unit in a very timely manner.
Did you know
Most senior living communities don’t share internal reviews
Know the Real Residents, Real Reviews Difference
Our Reviews
Real Residents, Real Reviews
- From verified residents & families
- Unfiltered
- Solicited monthly
- Current, ongoing & up-to-date
Other Reviews
Google, A Place for Mom, etc.
- Can be written by anyone
- Often come from people who don’t actually live there (i.e. just came for a tour)
- Reflect a static, one-time experience
- Partial picture
Why other senior living communities don’t share internal reviews
- Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
- They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
- They know that some of the comments aren’t necessarily accurate
- They don’t have the courage to be vulnerable. They want to control how prospective families see them.
- They’re afraid it would hurt their sales and marketing efforts
- They don’t trust the consumer to be able to handle the truth
Did you know
Bickford Senior Living’s happiness score is 2x the national average
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
Our activity director (name removed), is the best (name removed), and the rest of the staff are so good to our mom. We love it here!