Friendly, Professional, And Courteous Staff. We'll Maintained Facility.

Friendly, Professional, & Dedicated Staff. Clean and Well Maintained Facility. Keeps You Updated On What Is Goiing On With The Resident You Have Bickford

I will not be answering any more surveys until improvements are made at Bickford Greenwood Indiana.

Mom continues to receive good care and the staff is great.

Please take more care of my mom's arms when moving her. Her arms look terrible, she has very thin skin and that causes skin tears. Hospice got her arm sleeves to help protect her arms. It would be nice if my mom's room was vacuumed weekly as well as cleaning the bathroom weekly. My mom did get her done this past Friday because no one would help (name removed) get my mom in her wheelchair. Here is the text I received from (name removed) on Friday at 7:57 pm. Good evening (name removed), I’ve waited since after dinner for the aide’s to put (name removed) in a wheelchair so I could do her hair. It’s late and nothing yet. I’ll try again next Friday | I meant did not get her hair done.

Thank you for taking good care of our loved one

This past month has been better. Thank you (name removed) for letting me know my mom's Food Network was working once again. I wrote my mom's name on her clothing in hopes item's don't go missing again. I appreciate all that (name removed) and (name removed) do for my mom. It's nice to see (name removed) is back as well.

Thank you for taking care of (name removed) .

It's now been 2 months since I mentioned my mom is unable to get the Food Network channel in her room. I was told you are working on it, but that was a week after I mentioned it & no follow up since. I am so appreciative of (name removed) and how she looks after my mom, as well as hospice!! About 2 weeks ago we came to see my mom (my dad visits daily) and she did not have any pants on!! That's unacceptable! Both laundry baskets were in her room, but there so many clothes missing. 3 pairs of pants & 2 tops! The one t-shirt was found & she had it on the other day. Her one blanket she used to cover herself while watching TV has never been found. It's been months since it went missing. We came in on a weekend about 2 weeks ago and they had my mom sitting in the recliner facing the wall, that is unacceptable. This happened both days that weekend. She is suppose to be in the large wheelchair provided by hospice. Plus the TV was on, but the doors to the armoire were closed. When (name removed) & hospice aren't there I worry about my mom after this past month. I must admit that my dad and I have said to each other that we are concerned about retribution towards my mom after speaking up. We both pray my mom will fine!!

Recently someone forgot to order his meds which should never happen he can't be with out his meds - also we have been there with NO workers around and had to find one in the office w door closed - seems to be all new faces there now and definitely havent felt warm feelings w the new employees- the regular employees are kind and welcoming the new employees didn't know we were walking down the hall w my dad and were talking very loudly about us until they saw us - just definitely isn't the place we were sold on when we visited that's for sure - (name removed) is probably the best thing they have going there

These ladies (name removed) do a great looking after my mom. Grateful for everything Hospice does for my mom, they are wonderful!! We brought in a 2nd laundry basket - not sure it's being used. Also brought in bags (ones like Kroger, etc) to be used and not sure they are being used in the wastebasket. For several days now, my mom has been unable to watch her cooking shows on the Food Network.....it always says weather issues. Doesn't matter if it's sunny or raining. Would you please check into that as that is my mom's favorite channel? Thank you!

(name removed), Bickford of Greenwood Director continues to make tremendous enhancements and significant improvements to the facility. Our mother is in the very best care. Appreciation to Mary B's leadership in (name removed)!

A recent invoice issue has me angry and a little uncomfortable.

I understand that my mom has been a bit difficult to deal with but the staff has done a great job.

(name removed) Director for Bickford of Greenwood is doing a super great job! Also recognizing (name removed) and Staff in Mary B's I am extremely pleased.

Upper Management consistency would be wonderful.

I come from Ohio on Saturdays. Typically I don't see staff. One nice aid helped me in the front door. Another, (name removed)...I think, took Mom to the toilet while I was there. It's very expensive and the turnover of staff is dizzying. But my last visit was good.

Good to see carpets have finally been cleaned. Still have concerns why the Greenwood location can't keep Executive Director or an Activities Dictator in four years mom has been there.

Since bring up the cleanliness of my mom's room, it is being cleaned as well as the bathroom...thank you! Please keep my mom's window closed, she gets cold easily and is unable to close it herself. Grateful for (name removed) for the kindness they show my mom. And very appreciative of hospice ....(name removed)

We're sad that you've had 2 EDs in less than 2 years.

Actually, we rate you a 4 for how the ladies treat my mom. They are so kind & gentle with her. Very grateful (name removed) is back from vacation! As far as how clean my mom's room is kept is a 3. The floor needs to be vacuumed at least weekly, as well as the bathroom needs to be cleaned at least week. Take out the dirty adult panties daily so the room does not smell. I bought in an air freshener to help.