I asked for mom to be tested for UTI aprox. 3 weeks ago. Nothing. Asked again 2 weeks ago. Nothing Checked on it again today. The test has not happened yet. Totally unacceptable for the price I pay monthly. Mom is incontinent. Known fact. (I pay extra for incontinence care of course)... there are several reusable pee pads in her closet. Why are they not on her wheelchair, recliner, love seat and bed. Is it possible we need to have a face to face conversation?

Need to schedule an appt with (name removed) to discuss some of Mothers complaints she has with dinner, and staff.

The aids are the reason for the rating. I rarely give a 1 or a 5 as there is always room to improve or a 1 means the place in general has many serious issues. The aids stepped up in November when the alarm system was down all weekend. Extras aids watched the doors to keep residents in and question visitors entering. Corporate management needs to address this gap so service can be done on weekends to this vital safety system. Kudos to the aids! While no place is perfect, my Father's needs have been addressed along with St Croix hospice and my daily presence at Bickford. Staff had been helpful regarding questions of finances, care and honoring my Father's wishes. Yes, there are issues which staff and aids regularly on. I pray they continue. My daily involvement has made for a better outcome, but that would not be possible unless the Bickford people did not truly care. Happy New Year team!

The Bickford staff is absolutely amazing and responsive. Our loved one is well cared for and she is truly living her best life. I am so grateful for the dedicated team that provides the loving care for her as she needs it but also the space for her to be independent.

Some of her sheets and toilet paper were missing

Everyone is so nice!

Your staff is outstanding! They went out of their way to accommodate our move in as management was out that day. They got special permission to let us move and the activities director checked us in. Very much appreciated. The day of the move, everyone was so attentive and helpful. Most places would have just ignored us. Also, mom seems to be more alert even you've had her for only one day. She was sitting around doing nothing where she came from. Now she is engaged in exercise and other wonderful activities to keep her mind busy and her body active. We are so very happy we made this move! Please tell your staff they are doing an outstanding job.

Some new men , caused problems. Aggressive scary behavior , stress caused. Matter was to be taken care of ! Appreciated was taken care of on this. All was taken care of told. Thanks all is good

There seems to be a shortage of employees at this time. Floors and laundry are not always done on scheduled days.

Please send survey to (removed)

Bickford is now using Sunbound for payments. I called them. NO 2 FACTOR AUTHENTICATION. No plan on when it will be implemented. Who's making these choices? I voiced my displeasure with August Health for security reasons and it's not mobile friendly. As I've said before, most important is the staff cares. That's a 5. Unfortunately, I'm tired of lousy IT app choices.

II am very happy with the people there and the care Mom is getting. But it is difficult to get someone to answer the phone most of the time.

I was not notified of ae medicine change which I would not have authorized Hopefully that charge will be reflected on my bill from Seviam Pharms y. If not I will deduct it from bill the next time

My mom's care is very good, the family attributes the fact that she is still with us to Bickford staff.

“The staff here is great and management team they really care about the residents. The community seems to be well managed and is always clean. The activities are great! There are so many for the residents to choose from. Great interaction.”

I'm Driving - Sent from MY CAR | How often is laundry done? My moms incontinence causes her dirty laundry in the closet to make her whole apartment smell like urine...do I need to take laundry home and do it so it can be done more frequently, and keep her room smelling tolerable? PS. She can't smell

All issies are addressed quickly. Its only been 7 weeks. My husband is happy there.

(name removed) back in memory care put a whole roll of toilet paper in (name removed) toilet I think he should have been better supervised (name removed) was up in front and we came back and he was in her room

Never expected mom to last more than a month when she checked in the Bickford as she was in pretty bad shape. I attribute her recovery to your team and good care.

5

Bickford of Davenport has shown our family great respect in caring for our mother. The staff responds to our concerns in a timely manner. We are thankful for the activities offered that promotes healthy socialization and thinking processes. Thankful!

Verbal abuse from a resident needs to be addressed. This resident has told me to F#ck off several times. Same resident has cussed at workers. When said resident is present, atmosphere changes in the room. My mom is afraid of this resident. Let me change my rating to a 3. I know Bickerford can do so much but I believe the resident has crossed the line and needs to be removed (for the sake of other residents & workers)

What I love best is the homey, cozy size of Bickford in Davenport. The caregivers do a fantastic job of interacting and building a repoire with the residents & their families. The activities director there, Sherri, is great with the residents and plans wonderful activities and outings!

We as a family supporting our mother living at Bickford are grateful to know she is well looked after. The staff are as helpful as our mother 'allows.' And yet, they are consistently gracious and patient. Thankful there is adequate medical care to eliminate many trips to the dr office! The managing staff is very accepting of our observations and suggestions and always responds positively. Thank you for your services and the personable care our mother receives!

*Waited a month to get her tv working... *room smells like pee often *Have asked for pictures to be hung on walls...hasn't happened yet. (I will try to remember to bring hammer and nails myself...) but if staff at Bickford can't or won't do it...just tell us so we can do what is necessary. *Never received a phone call regarding UTI test results I imagine this is all pretty average.

I don't follow , Start with c.? That's it I'm done with the replies . Thank you

She fell 5 times. Too much anxiety meds | Also no statement for March | Just got statement