I have great empathy for the aids dealing with my Father who has suddenly been incontinent over the past 4-5 days. I've cleaned him up 3 times myself. But in the past week, 2 pairs of flannel bottoms are missing and twice I was handed the same pair which I said are not my Father's bottoms. Lastly, check the wheelchair cushion before putting him back in the chair. It was wet, so I had to change him again as the bottoms soaked up the pee.

(name removed) has the make her own bed every day. I asked previous manager (name removed) about this and she said the staff was responsible for making the bed. We visit every day at 10:30 AM and the bed is not made. Sometimes it's made but (name removed) does it her self. Perhaps she isn't allowing enough time for the staff to do it?

Bickford is a clean and beautiful place. Everyone there has been so kind and welcoming to my father. The staff has always answered all of my questions and when my Dad needs their assistance they are there in a snap. My Dad is happy and has excellent care from the entire staff at Bickford.

2 Only because of the nice building that you have. Your help is not consistent at all. You have some good workers here, and then you have a few who definitely need help in the elder caregiving dept. And it appears some if the girls are taking mothers incontinent supplies and sharing them with other elder s who's caregivers don't supply them with their own. But hospice & I are working on a solution to deter that short of setting a camera up in her room. Hopefully your new cook stays around for awhile. And you need to instruct all your aids of the proper way to put on the incontinent diapers with the adhesive tabs. They don't like to use those kind because they require alittle more effort to put on. | Use your judgment on the confidentiality part. I don't want her care compromised.

Who would it be shared with? | I would prefer to give my feedback by phone or in person instead of text

Over the past month, first (third?) shift had been using various objects to block my Father's door open. The doors are not to be blocked open due to fire department policy. If his door needs to be open, work with the city fire department on the best way to do what is needed. Instead, a chair, his wheelchair, and now his vacuum has been used to keep the door open. These are trip hazards. May the coming month bring positive changes for the aids/staff so along with the residents, there is a better experience for all. As I've said before, the aids care. If first shift is short staffed, needs training, etc, please address. I know caring for the residents can be a challenge as I'm here every afternoon and evening with my Father.

There wasn't a person in the bathroom when she fell twice and cut her head open. When she is sick someone needs to be with her. Not enough help in Mary B. Should be two people at all times | I was told a long time ago that there would be two people in mary B, but it never happened | And whoever does laundry at night does not pack it away, it just gets thrown in the closet. St Croix straightens it out | Came in this morning .garbage in hallway. Wastebaskets not dumped they. Beds not made. Two people not dressed sitting out I. Common area. Total disaster.

The price of living isn't bad until you add in costs of level of care. Then it doubles very quickly! Wish it was more affordable

Normally the aids are a 5. Over the part 2 weeks, 2 issues with first shift. (I'm Normally here 2nd shift into 3rd) 2 weeks ago, twice Dad had urine wet laundry put in his basket on Sunday then Tuesday. A second shift aid addressed that. Now today 2/2, I showed up and food was on his apt floor. When I saw Dad, he had pooped his pants likely due to a new med. I told second shift I saw a more running stool. They would put in August Health and let 1st know as I talked to 3rd shift med aid. I found Dad in the dining room when I arrived. I'm grateful 1st shift cleaned him up and pants in laundry. 2nd shift knew nothing of what happened to Dad. They're better, but need to communicate to other shifts. Thanks to all the aids and their efforts.

My Mom's floor is always dirty. The toilet is always dirty.

I asked for mom to be tested for UTI aprox. 3 weeks ago. Nothing. Asked again 2 weeks ago. Nothing Checked on it again today. The test has not happened yet. Totally unacceptable for the price I pay monthly. Mom is incontinent. Known fact. (I pay extra for incontinence care of course)... there are several reusable pee pads in her closet. Why are they not on her wheelchair, recliner, love seat and bed. Is it possible we need to have a face to face conversation?

Need to schedule an appt with (name removed) to discuss some of Mothers complaints she has with dinner, and staff.

The aids are the reason for the rating. I rarely give a 1 or a 5 as there is always room to improve or a 1 means the place in general has many serious issues. The aids stepped up in November when the alarm system was down all weekend. Extras aids watched the doors to keep residents in and question visitors entering. Corporate management needs to address this gap so service can be done on weekends to this vital safety system. Kudos to the aids! While no place is perfect, my Father's needs have been addressed along with St Croix hospice and my daily presence at Bickford. Staff had been helpful regarding questions of finances, care and honoring my Father's wishes. Yes, there are issues which staff and aids regularly on. I pray they continue. My daily involvement has made for a better outcome, but that would not be possible unless the Bickford people did not truly care. Happy New Year team!

The Bickford staff is absolutely amazing and responsive. Our loved one is well cared for and she is truly living her best life. I am so grateful for the dedicated team that provides the loving care for her as she needs it but also the space for her to be independent.

Some of her sheets and toilet paper were missing

Everyone is so nice!

Your staff is outstanding! They went out of their way to accommodate our move in as management was out that day. They got special permission to let us move and the activities director checked us in. Very much appreciated. The day of the move, everyone was so attentive and helpful. Most places would have just ignored us. Also, mom seems to be more alert even you've had her for only one day. She was sitting around doing nothing where she came from. Now she is engaged in exercise and other wonderful activities to keep her mind busy and her body active. We are so very happy we made this move! Please tell your staff they are doing an outstanding job.

Some new men , caused problems. Aggressive scary behavior , stress caused. Matter was to be taken care of ! Appreciated was taken care of on this. All was taken care of told. Thanks all is good

There seems to be a shortage of employees at this time. Floors and laundry are not always done on scheduled days.

Please send survey to (removed)

Bickford is now using Sunbound for payments. I called them. NO 2 FACTOR AUTHENTICATION. No plan on when it will be implemented. Who's making these choices? I voiced my displeasure with August Health for security reasons and it's not mobile friendly. As I've said before, most important is the staff cares. That's a 5. Unfortunately, I'm tired of lousy IT app choices.

II am very happy with the people there and the care Mom is getting. But it is difficult to get someone to answer the phone most of the time.

I was not notified of ae medicine change which I would not have authorized Hopefully that charge will be reflected on my bill from Seviam Pharms y. If not I will deduct it from bill the next time

My mom's care is very good, the family attributes the fact that she is still with us to Bickford staff.

“The staff here is great and management team they really care about the residents. The community seems to be well managed and is always clean. The activities are great! There are so many for the residents to choose from. Great interaction.”

I'm Driving - Sent from MY CAR | How often is laundry done? My moms incontinence causes her dirty laundry in the closet to make her whole apartment smell like urine...do I need to take laundry home and do it so it can be done more frequently, and keep her room smelling tolerable? PS. She can't smell

All issies are addressed quickly. Its only been 7 weeks. My husband is happy there.

(name removed) back in memory care put a whole roll of toilet paper in (name removed) toilet I think he should have been better supervised (name removed) was up in front and we came back and he was in her room

Never expected mom to last more than a month when she checked in the Bickford as she was in pretty bad shape. I attribute her recovery to your team and good care.

5

Bickford of Davenport has shown our family great respect in caring for our mother. The staff responds to our concerns in a timely manner. We are thankful for the activities offered that promotes healthy socialization and thinking processes. Thankful!

Verbal abuse from a resident needs to be addressed. This resident has told me to F#ck off several times. Same resident has cussed at workers. When said resident is present, atmosphere changes in the room. My mom is afraid of this resident. Let me change my rating to a 3. I know Bickerford can do so much but I believe the resident has crossed the line and needs to be removed (for the sake of other residents & workers)

What I love best is the homey, cozy size of Bickford in Davenport. The caregivers do a fantastic job of interacting and building a repoire with the residents & their families. The activities director there, Sherri, is great with the residents and plans wonderful activities and outings!