Memory care unit a joke. Putting patients in front of a tv is not an activity! To be active is to be using your brain not just your eyes. Maybe too few nurses to monitor residents. We came one night and couldn't find him. Walker was in bathroom- he was found sleeping in another resident's room when we alerted staff. I did not feel he was safe or being properly taken care of.

We would, however, appreciate weekly (minimum) health updates for the community when there is a community-wide health issue present (as there is now with the gastro big. We received an update on FRI 1/23 with staff and resident counts but nothing since.

As Mom gets older and continues to decline cognitively, the staff remains so committed and attentive to her. They show kindness and patience everyday. My brothers and I are so blessed to have Mom at Bickford and it gives us peace of mind.

Please repair the bathroom vent and light in Crystal Lake #304. It had been broken for over 2 years. Thank you.

The caring people.

My mom has been sick this past week and required a few hours in the ER. The staff at Bickford went over and above to reassure Mom, give her everything she needed when she was not feeling well, and they communicated with me the whole time. I am so appreciative of everyone at Bickford who cares for the residents so well. It's more than a job to them; it's a calling.

The people are amazing, the smiles are endless, and, the staff genuinely cares.

I really appreciate the care and attention Mom receives as she needs more reminders. For example, one of the care team always makes sure Mom's compression socks are on first thing each morning.

Amazing people starting with (name removed) at the top. (name removed) sets the standards and expectations and thus deserves much credit. She has assembled a talented yet highly caring staff. They work hard to personalize the care provided. I won't attempt to list names because I would certainly be leaving someone out - but - suffice it to say that in the 11 months of relationship with Bickford of Crystal Lake, we have found only great (once in a rare while only "good") team members. Never a rating below "Good" and by far the vast majority "Great." We know the workloads are heavy and the economics put pressure on the staff, however, when called upon or asked, they do everything in their power (and with a smile) to serve. We feel so blessed that our mom is there. Thank you, (name removed), for your heart and your leadership.

We are so blessed to have Mom at Bickford. We know the staff by name and they all respond to questions and concerns. The care givers are amazing and Mom considers them friends. Nurses call with medication and testing information so I'm kept informed. Mom feels content and safe there and we have peace of mind knowing they are all watching out for her and know her.

There seems to be a lack of follow through. My mom's care plan was recently revised to include a nightly assist with getting ready for bed. A couple of caregivers do help her, but is not a consistent nightly event. I have not received a confirmation on the August Health site of the change. When she isn't helped, she has a tendency to go to bed in her clothes. I have done FaceTime with her several times to help guide her through it. On a positive note, the new activity director is getting my mom out of her room and participating in activities.

Everything is great, except could use work on housekeeping

Need to improve answering phone calls. Otherwise, very caring staff. Kudos to (name removed)!

The house keeping could be better.

Ok... 3.... Communication lacking. Make phone calls to front desk to remind of (name removed) appointments the next day and that she prepared with her paperwork those messages don't usually get back to the nurses because I always have to ask when I get there for the list of the medication's otherwise (name removed) seems very happy at Bickford