Our mother is not getting the care she deserves. She has fallen twice and laid on the bathroom floor for 4 hours until the EMTs came to help, since the BFMs did not respond.

There is a theft problem. Not sure what is being done, but obviously not enough!

I have noticed a constant turnover in the staffing and there's absolutely no training going on. There are brand new people that have no idea how to take care of my dad, get his laundry done, get him properly dressed, get him properly in his pajamas, remember to bring him to breakfast, remember to bring him to lunch and the list goes on and on. One day, the Aide had him stand up and walk without his walker to get into his chair which he fell into and then she clipped his catheter bag to his La-Z-Boy chair and not his walker. Very dangerous. I constantly watch his camera to make sure my dad gets the care and I call up there constantly to remind them of HOW to take care of him. There are constantly new hires and NO TRAINING

Lacking some more workers to cover better. Need to train new workers better. The nurses there like (names removed) are amazing. (name removed) the recreation coordinator is fabulous but if you don't pay your workers well they will leave.

I was disappointed that a violent, angry patient was allowed to be with our vulnerable residents. It was a bad result, but could have been worse. I saw that gentleman made a fist threatening one of your staff and he is very muscular. Many of your patients are so vulnerable, you need to screen thoroughly. Beside this incident, I do love Bickford for my husband.

my dad, Walter Quigley, continues to have his dentures put in his mouth with no poly grip. I've spoken to Martha about this many times and for some reason the a.m. aids think his dentures stay in his mouth by magic. They have no idea to put poly grip on the dentures so that they don't fall out while my dad is eating. Another problem is the speed of the Wi-Fi in the residence room is pathetic. I'm trying to run a system that enables me to change my dad's channels with an app on my cell phone and it's not working because the Wi-Fi is so slow. I've done some research and I understand the Wi-Fi is supplied by The Bickford corporation and the slowness is an issue in the entire building, including the staff. 52 rooms on one Wi-Fi is definitely not working.

There are a few things that critically affected our dad moving into Bickford. First, there was no orientation at all for the resident or his family. We didn't know how meals worked, how dad would receive his medications, how to sign dad in and out, etc. Second, my dad was exposed to a contagious viral infection within the first week of moving in. This resulted in him being hospitalized for pneumonia. There were no precautions taken to avoid exposing healthy residents from an obvious illness among his neighbors. The last item that I will cover here is that I found it surprising that there is apparently no process or procedure for taking medications in or out. Medications were handed back and forth in grocery bags with no record being made of the exchange.

My mothers room HVAC control continues to be a challenge for her Room temperature today was 80 Not sure why this is a continuous challenge for her to keep cool Found not taken medication in her med cabinet Confirmed with nurse today this pill is for her cholesterol control Recommend one follow up on medication to ensure she takes the pills. Thank you

Something that would be helpful to the family members is placing a wagon or cart near the entrance for family members to use to bring groceries or other items to the residents.

As today, July 1st, my mother's post hospital discharge medication list (June 15th was the discharge date) does not match what is in the Bickford of Chesapeake's med system, nor have I received a response to my emails and nor have I received any information about the incorrect medication distribution investigation that I was told I would receive - the exact words were "in full transparency..."

For several weeks now, my dad's room is crawling with worms. Both myself and my sister have reported this many times to (name removed) and they keep saying they're going to spray and they have sprayed, but it has not addressed the problem. There are still multiple worms, crawling around my father's room. This is unacceptable. There's also a dead cockroach in his bathroom. This needs to be addressed as soon as possible.

Very happy with the care my mother gets from Bickford.

If you want to know my comments, you can call me

The morning BFMs that dress my dad don't appear to read or follow his care plan. Most times my dad's teeth fall out because they NEVER use any Polygrip to help his teeth stay in. They don't put his compression socks on him so I threw all his other socks in the garbage so that they don't have any other options but to put his compression socks on. I have sent emails, made phone calls and even typed up his morning and nightly routine and hung it up ALL OVER HIS ROOM and still something is missed most days. It's great to have a care plan and to keep it up-to-date, but it doesn't appear that they read it so what's the point?

New staff is being added everyday and it's hard on them to be sure if doing the little things that need to be done. They are stretched very thin. When your activities director can't do activities because she's driving the bus to medical appointments...that's a problem. Also we have to wait two or three days into the new month for the newsletter with schedules and menus. This makes it hard to plan.

I was informed The patient needed a plastic cover for mattress. I provided one the following day. I visited a week later, it had not been put on the bed. I requested patient's mail be held in the office and I would get it when I visited. That hasn't happened. I find medical bills in patient's room opened...have to deal with my not knowing there are bills to be paid.

Love the Bickford of Chesapeake just wish they had someone there that answers the phone quicker when you call there.

I am very concerned about the staffing issues that seem to continue but also thankful for the management's efforts to assist staff. Have you considered using travel agency staff, at least until staffing stabilizes? I am disappointed in the lack of consideration of my Dad's isolation and need for social interaction. The nsg assistants are very busy and I do understand that they do not have time just to sit with him and chat. When I asked about what could be done, I was told that the focus was supposed to be on the large group community activities and not for individuals. Really? Considering that we also paid the activity fee, it seems only right that more effort should be made to provide one-on-one interaction with Dad and to consider his unique needs. I am sure he's not the only one in this situation.

I went out of town assuming the level of wound care for my Mom would remain the same. There was a total breakdown in communication and an aggressive infection was allowed to linger on my mother's leg for 7 days with no sense of urgency in getting her in an antibiotic. Thank goodness we had an outside wound care nurse coming in that helped us get through to the NP. Mom's wound care has been extended due to the infection. I would have thought that in a assisted living facility anytime infection is near it would be a priority. Not the case here. I am trying to get a meeting with the Director and nurses, I was told they did not receive my distressed email.

My dad is supposed to be wearing compression socks every day and most days they are not put on his legs. I have gone over this with (name removed) several time, I have sent several emails and still he's not being put in his compression socks every day. | Thank God for (name removed) because she is so awesome. She checks on him most mornings and she corrects the problem. | There seems to be a lot of dead batteries in my dad's life alert bracelet, and when that happens it triggers him to panic. What's going on with the batteries for the life alerts?

The past few weeks have been a challenge because of Covid, but I would like to commend the staff on their hard work in containing this and helping the residents who contracted it. I would like to compliment the Director (name removed) for her efforts and for being there as needed to help out the residents and the staff members. I would like to compliment, nurses (names removed) for their help with not only my dad, but with the other residents who needed assistance during this challenging time. Lastly I would like to commend the staff for trying their best to keep up the level of care despite the challenges of staffing and quarantine, etc. Thank you.

5 the facility has done a good job with managing the challenges of multiple Covid cases. (name removed) has done an amazing job with creating creative game opportunities for those residents confined to their rooms.