Getting better, but still areas need improvement

Very happy with the staff keeping me updated on what they need for (name removed). Love the warm cozy atmosphere and the interaction that (name removed) is receiving.

Although these have been trying times as of late, at least Bickford staff has been up front and attentive regarding communication and care.

Shout out to (name removed)! She has been very attentive to my Mom who has been sick.

I feel that the level of care is high and the level of personal attention is low . Some are trying to do their best but it doesn't seem enough

I think the cost is way higher than other facilities in the area. It is nice. Maybe a quarterly progress report on my resident would be helpful as well

Beautiful facility! They take wonderful care of residents and have many fun activities

Lack of communication about my mom. Have not had a care meeting in almost 2 years. For this price point I expected more

they keep losing my mom's laundry. And there are no activities for them to do.

The response time to answer a request has been up to an hour long. My parent has been in pain waiting for someone to transfer her to the toilet. She has cut back on fluids because she doesn't want to have to use the bathroom and endure the pain. This is very upsetting to our family. We are paying for level 5 care $1100 plus a month and yet constantly worrying about her not getting the care we paid for.

There seems to be a lack of care with some of the newer bfms. Long wait times with the call bell. (name removed) has been there 3 years and suddenly there are supplies missing from her room and no one informs me when supplies are low. When I take enough supplies for 2 weeks and they are gone in 1 there is a problem. Also the gluten is still a problem. She is continuously served meals with gluten and we. She has extra bowel issues she is being blamed for having snacks. Which are all gluten free | Even this morning when she asked for help to find her glasses she was told she didn't have glasses and they left

We are still having issues with laundry pickup and return

The new bfms are extremely rude and don't really want to do their jobs. There seems to be no accountability either as emails are returned. Who do we contact?

1 | 1 | There are several rooms that smell like urine and have feces on the floor on the toilets and on thr floor. $10,000 a month is too much for feces on the floor | No you dont | You refuse to do anything | Do you appreciate my feedback | This is useless. If you think so, say, "We appreciate your feedback, (name removed)"

My rating of 3 is due to not having enough caretakers. I believe there are supposed to be 4 caretakers per shift and that's not been the case. Multiple times myself or other family members have had to walk around and find someone to help with transfers after waiting for a response to the watch call. My mother said she is drinking less liquids so she doesn't have to call and then wait way too long for transfer from her wheelchair to the toilet. The caretakers are great but they are overworked. Please hire more caretakers and offer them above wages to keep them. We are paying for level 5 care.

Just left my moms room She had packed her personal belongings in twelve small trash bags Two of her wall pictures were in her closet We cannot locate the picture hangers Please check on my mother on occasion to ensure she remembers she is not moving to a new Assited living location

Unfortunately, we have had ongoing problems with medications not being given and problems with showering. Hoping and praying that next month will be better. This has been going on for an unexcused amount of time.

I have had issues getting replies to emails I have sent to the staff about billing and care plan changes, and my Mom has had issues getting assistance at night when needed. Seems there needs to be some changes made to how the overnight staff communicates and handles issues when a resident hits their watch button for help.

It's the same issues as it was last year. Staffing and consistency. I'm not sure what's with the "banking hours"? There are workers & management there during the week 9-5 but evening and weekends it's a ghost town. Maybe 1 BFM for the whole place! The "feel" of the place is no longer positive. Stress and negativity is the energy now. No one seems happy and people walking out on their jobs seems to be the norm. This I believe falls squarely in management's lap. They have the wrong person at the helm and the place has been driven into the rocks. Something needs to change. We pay a premium price but no longer receive premium service. Everyone is strained, but they try to smile for the residents. I also see employees; I'm not calling them "family members" as I do not believe they are being treated as such; totally stressed out. Luckily they love the residents but feeling abused, or taken advantage of on the job is no way to live. I see the resident population shrinking due to folks choosing other facilities. I mean what does it take to make a change!

This branch is severely understaffed and is a constant rotating door of new people. There are weeks that my dad does not get his shower on Friday nights. There are nights that my dad does not get his medication because there's no med tech. There are shifts where one aid is taking care of all 40 rooms. The pay that these AIDS receive is pathetic. Which is why you have a revolving door and why people keep leaving. Which I find very sad because my dad pays a separate fee every day for nursing level care and he does not receive that and these nurses certainly don't receive the pay that my dad is paying. It's the same story every time you send me these surveys. Nothing changes at this branch despite everybody telling me they're going to fix things. Oh, and don't even get me started on the wash because if I don't do it myself, it doesn't get done. | And I would appreciate some results. But clearly that's not going to happen.

It's always the same problems. Constantly new hires that if they are being trained, they're not listening my guess is they're not being trained. So many new people walking into my dad's room have no idea how to take care of him and me and my sister constantly calling up there to tell them to do things. My father pays $8100 a month and the care is not what he's paying for and his account is never credited when things aren't done properly. The wash, I have to go chase it down and get it done. Under-Staffed and obviously underpaying the nurses because it's a revolving door.