The cleanliness of the room and bathroom is pretty rough. I end up cleaning up, wiping down surfaces and even cleaning the floor and toilet. Not sure when the last time anything was vacuumed in that room but it hasn't been in the last month. Very minimal cleaning done that I can tell. Staff is pleasant and some go above and beyond. The food that I've seen is not very appetizing but I don't see every meal.

The American flag out front is embarrassing. Food service in dining area is poor or lacking in people.

My husband has lived at Bickford of Carmel for almost two years while I have maintained our home two suburbs away. One strong positive (among many) here is the Bickford Family Council for residents and their family members. During monthly meetings we get updates from our administrator and managers. We can both share appreciations for all they do for us and offer suggestions. Working together, we all try to ensure our Bickford is the best place it can possibly be.

Honestly , there are several good workers. Unfortunately, many workers do not seem to be very diligent. Frequently 7-10pm at night in Mary B's and up front in assisted many workers sit on their phones. Phones continue to be a problem. (There are several falls in this building so that makes it much more important to be ATTENTIVE at all times) Workers can be sitting chatting on phones sometimes when residents are wandering aimlessly in the halls. My dad is in Mary B's and my mother and I both feel uncomfortable leaving as it does NOT feel safe for the residents . There needs to be someone in TV area at all times for safety . I think maybe there are only 2 people and it may take 2 people to put someone to bed which I understand but meanwhile there are 3 to 5 people with no supervision. My mom says at meal time things are not supervised well. One worker recently took a drink someone drank from a gave it to someone at another table. Residents come to table without their teeth mom said sometimes. We do not feel comfortable voicing our concerns because it sounds as if management supports the staff so much that they would believe them over us or other families. Many families are concerned not just us. When I have come between 6-7am I have had people say, "oh she left at 5:30am " or had to leave early. I come probably once a week just to talk with someone who works 11-7 to see how my dad is doing in middle of night . More workers are smiling now and looking at us and say hello ...some still do not . Laundry piles up and smells. It seems

We are grateful for Bickford. My husband has been a resident here for almost two years. We have appreciated the kind and caring staff and administration, the delicious food, and the camaraderie that has developed among the residents.

(name removed) in Mary B's are the reason I consistently give Bickford the highest rating. They are so good with my dad (name removed)! (name removed)is an amazing care advocate for dad and our family, helping hospice and everyone understand his needs. Bickford gives my Dad the best care and great days!

Lack of hot water in bathroom

My brother in law has been a resident in assisted living for a year now. It was an adjustment CD for him, but he is doing well now. All of the staff are very supportive to him even though he chooses not to participate in any of the activities they always stop by to invite him.

I feel the upper management, does not respect the resident's family members. It is very difficult to have a conversation with upper management. They just aren't available. Phone calls are not returned.

My husband has been a resident at Bickford for about 1 1/2 years, while I maintain our home in McCordsville. We both like Bickford very much. The administration and staff are competent and compassionate. The small size (comparatively) makes it possible for the residents to create friendships among themselves and to provide mutual help and companionship as needed. The activities director keeps the residents entertained and involved, and the food is great.

I am so very thankful for (name removed) and (name removed) as well as (name removed) . The activities director role is truly crucial to the atmosphere in Bickford of Carmel. The atmosphere there is so different from previous activities directors!! God bless whomever hired such a wonderful team!!

The staff at Bickford is caring and competent. They took very good care of my mom the last year of her life, providing much support as well as fun for her. She believed every staff person went out of their way to do special things for her - and that was true. As she was dying she said, "I just want to go back to Bickford." She and I felt she was safe and loved at Bickford of Carmel.

I love the way several of the nurses and aides talk to him and have a special name for him. They are not judgmental and they are kind to him, meaning my husband (name removed).

My husband has been a resident at Bickford of Carmel for one and a half years. We are very pleased with this facility that serves 40-50 residents in its assisted living and memory care sections. There is a great deal to appreciate here, including the friendly atmosphere, the home-like setting, the competent and professional administration and staff, the delicious and nutritious food offered three times per day by two excellent chefs, the activities planned by the "happiness coordinator," and the ease with which we can get to know other residents and staff. We also have an active Family Council for residents and their loved ones through which we all work together to make our Bickford the best place it can be.

The staff are the reason I consistently rank Bickford the best! Please reward and retain your great caregivers frontline! Love them all and especially those with my Dad in Mary B's!!

The home atmosphere is great!

(name removed) - the staff in Mary B's are why I love the place!! Please take great care of them!!

Please stop txting me my mother is no longer there.

The facility is clean and the staff have great attitudes. Housekeeping does a good job keeping the common areas clean in between taking care of all their residents. There has been in a big change in the past month or so for the better!

The food is very good, the staff are all wonderful! The atmosphere is homey and friendly.

I believe they really try to find contentment not only to their residents but to their family. God bless them all

Excellent care from a stable staff, festive Christmas decorations this month, nutritious and delicious meals, and most of all a convivial ambience where residents and family members are friends.

The people frontline caring for my Dad, (name removed) in Mary B's, are the biggest reason we love Bickford! (name removed) just to name a few are so incredibly patient loving supportive joyful and kind to Dad and our entire family is unsurpassed!!! Please take care of your staff. They are incredible and help us give my Dad his best last days... every moment, every day!! Thank you!!!!

Good variety of activities. Food is good. Staff is wonderful and very caring.

We like Bickford very much. Pleasant, competent staff, delicious food, small enough size that we can get to know most of the residents. A very creative, personable activities director (happiness coordinator), an attentive maintenance man, and an administration responsive to our concerns. We have a family council that meets regularly to support all in the facility. We highly recommend Bickford of Carmel.

Would like to see an exercise room for the residents and employees. 5 or more exercise bikes 3 Treadmills And a vending machine would probably fit in Room (124). Bickford Buddy to help with instructions for new equipment-- Like Washer/Dryer Table linens Laundry Bed sitters Restaurant cleanup

(name removed) in Mary B's (and so many other caregivers) at Bickford are the reason I consistently give Bickford a 5! They take such loving patient and knowledgeable care of my Dad, and our family and his visitors! Please take care of the Bickford employees - they are invaluable to my Dad's best health and joy he's found at Bickford!

(name removed) , the Activity and Happiness Director, is so kind and patient and works hard to keep people engaged and busy.

We have found Bickford of Carmel to be a good place. We have appreciated the competent, caring administration and staff and the companionship of friendly residents and their families. We like Bickford.

Woodwork/doors/sinks in Bistro and Restaurant need cleaned. ☹️ CNA's should not be doing dishes and mopping restaurant!☹️ Activities leaders are doing a good job.

From what I see from the outside is the hiring of (name removed) and those to help her provide happiness to the residents!! To whomever hired her and her associate- thank you from the bottom of my heart!!

5 - I like the new washer and dryer. | I forgot (name removed) who is a 5 as well. She is always kind and caring no matter how busy she is! | (name removed) is a nearly 4. She is a third shift worker. She answers the call buzzer promptly, takes care of (name removed) , carries a large plastic bag to consolidate the residents' trash. She doesn't say much but who really wants to talk at 3or4 in the morning. | (name removed) does a good job on third shift--pleasant regardless of the time. She was just here.

We have been very pleased with Bickford of Carmel. It is small enough that the residents can get to know and support each other easily. There is a spirit of camaraderie and optimism that pervades the facility. The administration and staff are attentive to any concerns residents and/or family members might raise, and all work together to make this assisted living/memory care facility the very best it can possibly be. We've been happy here for more than a year now, and we recommend Bickford of Carmel highly.

Who is this? | I have plenty of feedback | I need to know who this is | I HAVE LOTS OF SPECIFIC feedback if you will call me

(name removed) is also very attentive and pleasant and efficient and caring. (Sent before I finished it originally.) | 4-CNA (name removed) is also good--best on her own. | And, 5--(name removed) and his cooking! Best oatmeal ever! Great to have him back.

My husband has been at Bickford of Carmel for one year. We appreciate the warm family atmosphere, the attentive staff, and the camaraderie among residents and caregivers. The food is nutritious and delicious. We have all enjoyed the new landscaping. In our experience when a problem has developed, staff, family members, and caregivers work together to find the best possible solution. We appreciate Bickford and recommend it highly.

The nursing staff and caring team are excellent and make all the changes tolerable!!