We were very blessed to have such great care by the staff especially near the last stages of her life - they are fondly remembered.

Mom needs assistance to shower. But doesn't get help regularly

I thought it was getting better but today is March 1st and I have watched my mom in her wheelchair, slumped over about falling out of her chair for 2.5 hours, no one has come to help! I have called up there constantly to get some help, I'm about to call 911.

House cleaning and laundry tasks need improvement.

When you say share with whom? Yelp Facebook state of Michigan?

I'm in the process of sending Bickford Corporate 2 emails,1-due to the disgraceful treatment from the podiatrist that Bickford has brought in to service the residents there. Bickford as a company should take more responsibility and consideration as to whom they partner with for the care and wellbeing of their residents. Allowing such an unprofessional piece of garbage to treat in your facility is unconscionable. His phone call to me was even worse than the poor treatment he provided. 2-The ongoing problem with how the pick up and drop off of residents is handled. My father almost fell backwards when I brought him home the other night with him at 6'3" and me at 5'6" had he taken us both down it would have most likely have resulted in the necessity of 2 ambulances. Residents and their loved ones should not have to risk injury due to the lack of concern for residents being able to access the handicap incline ramp under the portico. There are very easy solutions to control this problem yet, the problem exists on a regular basis. Unfortunately, I'm not convinced that the corporation takes constructive criticism well. I'm also not yet convinced they care to fix the problems brought to their attention. I guess time will tell. | I would be more satisfied if you actually took concern with the problems in addition to appreciating my feedback.

Staffing issues is still on going, short staffed as the wheel chair bound people are left for hours without movement, then bed sores. It's gotten slightly better but still has much room for improvement.

Mom needs help to take a shower. The contract says she would get two showers a week. But she gets one every two to three weeks

I would like better transparency into the point system used to determine care levels and the cost of each care level

My only frustrating is that my email questions don't always get a response. Other than that we are very happy so far as we are still getting familiar with Bickford practices.

Health & Wellness Director is outstanding, and communicative. Care workers and med techs are accessible & helpful. They greet you, look you in the eye and talk with you. Facility appearance is excellent. Clean smell throughout. So far, no billing surprises.

My mom has been stuck in her room for four days because no one is managing her portable oxygen. Communication is non-existent here.

My Mother in-law has always enjoyed the food (that has helped her to be motivated to leave her room). | It has taken awhile 2-3 months but she is making more of an effort to go to daily activities like Bingo. All of the staff are helpful.

Last time I gave Bickford a 2 dad ended up with a bedsores on his tailbone. Things seem to be improving. I sent (name removed) a text, That I do appreciate the attention & care dad has received to get the bed sores closed up. Still should continue to rotate/shift position and keep clean/dry. Skin breakdown is still thin in this area.