Bickford of Canton
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Pay My BillReal Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
A letter from Andy Eby Andy Eby Caregiver/Sales & Marketing
The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family.
Here at Bickford, we believe that vulnerability is not a weakness, but a strength.
We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.
That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.
We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.
Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.
We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better.
Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”
We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.
Thank you for considering placing your trust in us.
Andy Eby
Reviews for Bickford of Canton
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Reviews with Comments
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Staffing issues is still on going, short staffed as the wheel chair bound people are left for hours without movement, then bed sores. It's gotten slightly better but still has much room for improvement.
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Mom needs help to take a shower. The contract says she would get two showers a week. But she gets one every two to three weeks
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I would like better transparency into the point system used to determine care levels and the cost of each care level
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My only frustrating is that my email questions don't always get a response. Other than that we are very happy so far as we are still getting familiar with Bickford practices.
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Health & Wellness Director is outstanding, and communicative. Care workers and med techs are accessible & helpful. They greet you, look you in the eye and talk with you. Facility appearance is excellent. Clean smell throughout. So far, no billing surprises.
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My mom has been stuck in her room for four days because no one is managing her portable oxygen. Communication is non-existent here.
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My Mother in-law has always enjoyed the food (that has helped her to be motivated to leave her room). | It has taken awhile 2-3 months but she is making more of an effort to go to daily activities like Bingo. All of the staff are helpful.
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Last time I gave Bickford a 2 dad ended up with a bedsores on his tailbone. Things seem to be improving. I sent (name removed) a text, That I do appreciate the attention & care dad has received to get the bed sores closed up. Still should continue to rotate/shift position and keep clean/dry. Skin breakdown is still thin in this area.
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The good- Some of your staff really seem like they care, especially (name removed) and all of the med techs. They make mom as happy as she can be right now. The bad- no leadership to contact or ask questions since she moved in on March 11. Everything has felt disorganized. Response time is often quite long, and there have been nights where I only see one aid working. I expected a step up from rehab in this area, and it has not been. | This is what my mom's hair looked like after I was gone Monday night until Friday. Is anyone helping her with her daily needs including hair brushing and brushing her teeth? I've never seen this happen to her.
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I enjoy the friendly, hard working staff
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I see some improvements but, I also see they are short staff. Still struggling with things being taken care of and things done in a timely manner. I'm hoping that the personal changes will make the difference.
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Dad has a bedsore on his tailbone. I get mixed information I wish Bickford & hospice would work together Very disheartening
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I am finding that sheets are not getting changed weekly as promised. Fitted sheets have gone missing after being laundered. Resident is not getting a shower once or twice a week as promised unless I notify them. Some caregivers are wonderful but some shifts are shorthanded which impacts the care of the residents. The new paging system that was implemented for caregivers to respond to residents needs, does not seem to be working very well. Bickford needs to invest into some newer technology for this. I've witnessed where residents are waiting over an hour for a caregiver to respond which is unacceptable. If you want to have this establishment, be successful, I would suggest having someone come in unexpectedly and observe what goes on at this place even at night time . I hope this feedback was helpful.
Did you know
Most senior living communities don’t share internal reviews
Know the Real Residents, Real Reviews Difference
Our Reviews
Real Residents, Real Reviews
- From verified residents & families
- Unfiltered
- Solicited monthly
- Current, ongoing & up-to-date
Other Reviews
Google, A Place for Mom, etc.
- Can be written by anyone
- Often come from people who don’t actually live there (i.e. just came for a tour)
- Reflect a static, one-time experience
- Partial picture
Why other senior living communities don’t share internal reviews
- Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
- They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
- They know that some of the comments aren’t necessarily accurate
- They don’t have the courage to be vulnerable. They want to control how prospective families see them.
- They’re afraid it would hurt their sales and marketing efforts
- They don’t trust the consumer to be able to handle the truth
Did you know
Bickford Senior Living’s happiness score is 2x the national average
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
I'm in the process of sending Bickford Corporate 2 emails,1-due to the disgraceful treatment from the podiatrist that Bickford has brought in to service the residents there. Bickford as a company should take more responsibility and consideration as to whom they partner with for the care and wellbeing of their residents. Allowing such an unprofessional piece of garbage to treat in your facility is unconscionable. His phone call to me was even worse than the poor treatment he provided. 2-The ongoing problem with how the pick up and drop off of residents is handled. My father almost fell backwards when I brought him home the other night with him at 6'3" and me at 5'6" had he taken us both down it would have most likely have resulted in the necessity of 2 ambulances. Residents and their loved ones should not have to risk injury due to the lack of concern for residents being able to access the handicap incline ramp under the portico. There are very easy solutions to control this problem yet, the problem exists on a regular basis. Unfortunately, I'm not convinced that the corporation takes constructive criticism well. I'm also not yet convinced they care to fix the problems brought to their attention. I guess time will tell. | I would be more satisfied if you actually took concern with the problems in addition to appreciating my feedback.