Kansas City, MO — Bickford of Quincy certified caregiver Lisa O’Brien was recently honored as the winner of three nominees for 2023 Caregiver of the year at the company’s annual Pearl Ceremony in Kansas City. As part of the annual awards ceremony, Bickford headquarters sent a video crew to capture Quincy’s residents and resident family members talking about the impact she’s had on them, and why she deserves the recognition. Here’s what they had to say. Congratulations, Lisa! We’re proud to have you on our team.

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Katherine Thomas: Not everybody, you know, in the world that you meet today is able to follow through on everything they say that they’re going to do, but at least as someone that you can count on. Anytime I need something, I can always call Lisa, and I’ll know that it will get taken care of in the way that I would like it taken care of if I were here. Lisa enriches the happiness of the residents here by really getting to know the people that she takes care of. You know, you can do a job in in such a way that you you accomplish all your tasks, but Lisa’s someone who really, really cares about doing it right and getting it the best that she can do every single day.

Marilyn Walker: She’ll take my little comb out and she’ll fluff it up over every morning, practically. She’ll just drop in and say, Hey, need the hair combed. She is just a caring person. She’s always seems to be interested in how things are going with you. Thank you, Lisa, for everything you’ve done for me and so many others. You do make our days much easier. Thank you.

Betty Keys: She seems happy and cheerful. Always cheerful. I’m gonna thank you for all the kindness and the help and the attention that you pay to me and, making my day better.

Marcella Humphrey: She’s just always there when I need her.

Nancy Moore: I’ll tell you what my dad said all the time, that girl knows how to work. I think all family members who have loved ones here, they talk to other family members who have loved ones here. And the talk was we all want our loved one to have Lisa for a CNA because she was good. Being a CNA is a is hard work, and she steps up to the plate and does all the physical work. And on top of that, does the emotional. Sometimes the physical can drain a person so much. There’s nothing left to give the kindness, and the compassion. I still remember her so well, and we are five years removed from her hands on care. That’s the kind of impression she made on our family. And so for her to deliver that level of care, not to just the favorite ones, if she had those, you would never know it, she did that to everyone and we could all see that. So that’s saying a lot about her, I think. I was a daddy’s girl, and you took care of my daddy, and he thought a great deal of you. You took care of my mom too, and I appreciate so much all that you did of them and made it easier for us, and this has been hard to have them separated, from us and aren’t being able to leave them. So thank you for that. Thank you.

Beverely Basset: She goes above and beyond. That’s that’s how I look at her. Lisa, I just wanna thank you for your love and concern, not only for my parents, but for everyone that’s here. Thank you.