Hi (name removed). I got a letter from (name removed) saying April CMR and Invoice was sent too early. Please send again. Thank you

Thanks for everything!

Instead of changing mom after she has spilled food on her clothes, they left her sit in it for the majority of the day until the afternoon shift changed her. This is unacceptable! She has had soiled clothes in hamper that smells of urine and bm. The service plan states clothes are to be washed daily and this is not happening. I have had to ask several times for them to be washed. When they do get washed. Have to wait a couple of days to get them back The dining room table where she sits is usually dirty and I wash it before the group sits there. The BFM's are very kind to mom. We appreciate that.

Very happy with the care my mother gets. Thank you

Bickford has improved this month. Staff has come a long way this month

The dining room is more organized now. I had a question for (name removed) and she answered me back immediately.

Thanks for everything!

(name removed) has gone above and beyond to arrange transportation for Mom to Dad's visitation and funeral. Words cannot express how grateful we are for (name removed) joy and hard work. The staff was very helpful and kind to Mom, getting her ready for the visitation and funeral. (name removed) and others tended to her needs. When Mom got back Friday night, the staff was ready to put her to bed. Improvement needed on laundry. Some of Dad's laundry was still in the bedroom and more of it left downstairs when I arrived 6 days after his passing. The washers and dryers are typically full of clothes (I have seen them untouched for an entire shift or longer) when I go to do laundry. I often wonder how any residents get their clothes back bc of the disorganization. And please make sure Mom is put in bed every night. She was left in her chair until 11:40 pm on March 22 and was sliding out of it. I will attach the footage.