Bickford of Oswego
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Real Residents, Real Reviews
Knowing who to trust in this journey is hard — especially when your loved one’s health and happiness are at stake.
A letter from Andy Eby Andy Eby Caregiver/Sales & Marketing
The decision to consider senior living is never an easy one. You’re looking for caregivers to help with situations that may have you feeling exposed and powerless. We understand that this is a vulnerable time for your family.
Here at Bickford, we believe that vulnerability is not a weakness, but a strength.
We honor the courage it takes for seniors and families to navigate the aging journey and we believe we owe you our vulnerability in return.
That’s why we display real reviews from our residents, both positive and negative. We’re not interested in cherry-picking feel-good comments from casual visits.
We aim to earn your trust by showing the full spectrum of feedback from internal monthly surveys of our residents and families. This is an uncommon practice in our industry.
Many of the reviews you’ll see are positive, serving as a testament to our “whatever it takes” commitment to helping residents live their best lives.
We interpret negative reviews through two lenses: First, some contain hard truths. It hurts to hear, but sometimes we deserve it. This feedback sharpens us, allows us to see where we fall short, and demands that we get better.
Second, some reviews arise from the unbearable emotional pain families feel as they watch a loved one decline. In these situations, our caregivers may bear the brunt of unrealistic expectations. As the saying goes, “Hurt people hurt people.”
We trust your discernment to distinguish between the two. Feel free to ask us about any review that raises questions or concerns. We believe that trust isn’t built on a facade of perfection but on honesty about our successes and challenges.
Thank you for considering placing your trust in us.
Andy Eby
Reviews for Bickford of Oswego
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49
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22
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9
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11
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35
Reviews with Comments
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After repeated complaints to management, care/work is not being performed as indicated. Worse on weekends.
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Management lacks knowledge of what is being done with clients. Very "out of touch" with their employees.
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My mother passed away august 7th. PLEASE STOP TEXTING ME REGARDING BICKFORD.
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Bickford continues to make sure my mom is well taken care of.
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Management is not in tune with the residents needs and new hires are not being properly trained.
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Lack of communication.
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Please remove me from this list, my mom died in Oct.
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I have asked several times since April for a current list of my mother's medications along with other questions with no response.
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My mom seems very happy right now and that makes us very happy too
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I am always satisfied with the of my mom!
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My name is spelled (name removed)
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Feel free to contact me for comments: (number removed)
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Please remove me from your list. My mom passed away 6 wks ago
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You take good care of my mom.
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I was contacted for a care meeting and set up a phone conference. I never received a copy of the care plan and I never received a call. | Can you please spell my name correctly | It is different in all your systems
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I would be happy to share my comments in person. Please contact me directly- (name removed)
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Management is very slow or does not respond to questions.
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Mom is being well taken care of
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5! The staff' kindness and collaboration with my mother has been exceptional! Thank you!
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We no longer are residents at Bickford . After my mom passing, I went out of my way to make sure that my bill would be correct as she had left and gone to the hospital with a broken hip. Not to return. After being reassured by (name removed) , we were on the same page with billing, I found out after looking at our checking account, Bickford took out an entire month rent. With no adjustments. After getting issue resolved, I was told it would still take up to three months for me to receive back what was taken out. Still have not received it and am very disappointed on how final situations have occurred at Bickford and how they handle them. Very disappointed and frustrated. Still waiting for my refund check.
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They are always working with me and it is greatly appreciated!
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I think my dad receives good care, but his room is not kept clean. In May, they finally put an outlet cover on the outlet next to his bed. That's been missing for 3-4 months. It should not have taken that long to get that fixed when it's a safety issue. And it's not even a difficult thing to repair!
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My mother is very happy at Bickford!
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I cannot get anyone to respond or help me with questions.
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My sister is getting very good care and I have seen her independence grow while at Bickford. My sister has developed some great relationships living there.
Did you know
Most senior living communities don’t share internal reviews
Know the Real Residents, Real Reviews Difference
Our Reviews
Real Residents, Real Reviews
- From verified residents & families
- Unfiltered
- Solicited monthly
- Current, ongoing & up-to-date
Other Reviews
Google, A Place for Mom, etc.
- Can be written by anyone
- Often come from people who don’t actually live there (i.e. just came for a tour)
- Reflect a static, one-time experience
- Partial picture
Why other senior living communities don’t share internal reviews
- Most communities don’t solicit reviews on a monthly basis. Most surveys are annual and used for internal purposes only.
- They’re caring for a frail, vulnerable population 24/7/365. Healthcare, by its very nature, can be messy, especially when you’re on around the clock. Service failures are almost inevitable in this context.
- They know that some of the comments aren’t necessarily accurate
- They don’t have the courage to be vulnerable. They want to control how prospective families see them.
- They’re afraid it would hurt their sales and marketing efforts
- They don’t trust the consumer to be able to handle the truth
Did you know
Bickford Senior Living’s happiness score is 2x the national average
Reviews FAQ
Bickford residents and families have frequent opportunities to participate in providing feedback throughout the year. Bickford sends out a comprehensive annual survey evaluating all aspects of a residents experience. Following this survey, Bickford sends out a monthly survey to see if we are making progress on improving their happiness levels. The responses to both surveys are posted on the website and remain there for a year.
Bickford is committed to transparency. That means posting all feedback – both positive and negative. Every review is included in our overall score (star-rating). However, we do not post comments that are libelous, profane or risk violating the privacy of our residents.
A Bickford Verified Resident Review is a review provided by a resident or family member/significant other that has been verified by Bickford as an authorized individual. Individual names are protected for privacy reasons.
Bickford has developed a program to improve resident happiness based specifically on the scores and comments of the surveys. Each Branch sets goals to improve targeted areas identified from the surveys. The actions that need to be taken are discussed as a part of each shifts daily stand-up meeting.
Due to the unique and personalized nature of our business, responses to reviews, if requested, happen individually.
Great job everyone. Keep up the good work.