I'm very happy with the care Bickford gives to the residents. Everyone is friendly, helpful and supportive. All of our needs are met and questions are answered quickly. We appreciate all of you!

Activities and special events for residents and family members are exceptional. Very nicely done! Aides are very caring and some go above and beyond. The laundry and cleaning services are exceptional also. The only complaint is meal service and I know you are aware and working on that area! Mother's table was totally missed last week and when I questioned their service no one had the table! They wait quite awhile to be serviced! We are very happy with Bickford!

Inconsistent nursing care.

Lack of cleanliness and maintenance of rooms Lack of attention to clients Insufficient staff-aids,nurses, unable to cover all shifts

Bickford does amazing activities with my mother in law!!

I am very pleased with the level of care but more importantly, the overwhelming compassion shown to not only my brother, but other residents at Bickford. When you walk in and are greeted by residents with smiles and a joyful voice saying hello, you know you've picked the right place ! Thank you for being amazing.

Nursing staff is always prompt in keeping me informed with any changes or orders for my brother, (name removed).

I was very disappointed to learn that when a patient has to go to the hospital in the evening and our discharge that same night, the paramedics are unable to give discharge instructions to nurse during that time. If a patient needed to have a 9 PM medication or a 2 AM medication given, they wouldn't know anything about it because, the nurse is not involved at that point. I was told by the nurses aid, that they just stick the discharge instructions under the nurses door for the next day. This could potentially be a huge liability. If something went wrong with that patient due to lack of specified care needed for the patient.

I still haven't received a key fob for getting in and out, it's pretty inconvenient.

If this were based solely on the kitchen - food and service, the rating would have been a 1. It's pathetic and hard to get dad to even go down to eat he's so disappointed. The call lights have been better. There have still been some long ones - especially on the weekends with not enough staffing. Happy the podiatrist finally got here. Still waiting on a night nurse - I would feel a lot more comfortable knowing there is one to take care of an emergency.

Would like to get a keyto enter and exit without waiting

The facility is nice. Patient care is horrible. I know mom went 2 separate 24 hour periods with no food.

Every day is fine

My score would be a 5 if the handicap doors were working. It is frustrating trying to take mom in and out when they are not working.

Not enough workers

Hello, the family of (name removed) is very satisfied and pleased with the care that she is getting. The aides are all very nice and helpful to Mom. We like that they r getting her out of her room more for dinner and activities. We do have one complaint about the DIRECTV situation. How soon will Spectrum be put back into the Bickford? Mother is really missing the local news and local channels, especially in the evenings with the game shows. Thank You

They're working with me

Bickford does hers my concerns but I don't always see consistent follow through.(name removed) does a great job responding to my concerns but I don't see consistent follow thru such as cleanliness and meals

Always helpful kindly.

Fine | Your welcome

I've been very pleased with the care that my mother has received since being diagnosed with Covid this past week. The staff was very informative and attentive to her needs during this time of illness for her.

Very helpful and caring.