I appreciate that I am kept informed on anything concerning my father. The effort the staff makes is seen.

I appreciate the communication with (name removed). She follows up.

Good management and staff

I appreciate all the aids and nurses do for my father. They take good care of him and look out for him.

Staff is incredible, kind and professional.

Great management and staff. Staff really takes good care of my wife

We really cannot thank the Bickford UA team for all they do for our mom. Day in and day out, you help her whenever/whatever she needs. Please know your efforts do not go unnoticed!!!! One thing that could improve and I might give a 3 or 4 on would be communication. I really really like to hear from you all, whether it be a newsletter from (name removed), the activities calendar from (name removed), or a health update from (name removed). Keep communication coming!!!!! I would rate the medical communication a 2. I hear nothing from the doctor, which does concern me, so I would like to hear a health update for mom (name removed). I put in a Psych consult and a PT request, still waiting to hear word on those. The pharmacy charges mom for gloves and other items that aren't clear. I would like a heads up on some items before they charge us. Do I need to contact the pharmacy directly? Again, THANK YOU for ALL you do to serve our senior population!!!

The staff is personable, responsive and professional.