Had to get manager to get someone to clean mom's room, including garbage removal and changing pee pads

There are several aides working there that are exceptionally good and conscientious. They take very good care of mother. I hope they stay. We need people like them.

Another staff member is gone (the nurse) and yet again no communication to family members about this. It's impossible to have any confidence in or build any rapport with a place where people never stay very long. It's very disappointing.

You need enough staff again. I know you got rid of some dead weight, but I don't want the good ones to burn out or feel set up for failure.

This is the worsted it's been in the two years my mom had been there. How and why the memory care unit is closed. That was a horrible management decision. Bickford is assistant living and memory care unit. That's very misleading upon entering the building, there's no separation.Nonetheless, it's like a crazy house with everyone in one room. When my mom stops leaving her room, I will move her.

I feel very confident with the leadership and compassion the new director (name removed) and the new nurse (name removed) have demonstrated both in my interactions with them and with my mother.

I am very pleased with the staff assisting my brother with opening his Christmas gifts, which I had put on high shelf in his closet. But I really appreciate the phone call I received from (name removed) regarding a fall he had today. I love being kept abreast. Thanks

1. Please empty her trash in the bathroom, as it has been filled with pull-ups resulting in malodor. 2. Looking forward to her door lock change. 3. Please be more vigilant in having her hearing aids re charged. 4. Please monitor teeth brushing morning and night, consistently. Thank you!!

It seems the staff is getting a familiarity and cadence with their care, and that is very encouraging. They are working with me when needed and if she doesn't respond to them.

Please change my mom's lock so that it is compatible with the master key. Please reimburse for overcharged Servium diabetic supply items. Thanks!

I love the positivity of most of the workers.

Done

Finally received return call after 4 months of waiting.

Saturday, October 26 it took five minutes to get someone to answer the door alarm (cook was kind enough to do it) and there was only one other employee I saw and she was overwhelmed to the point of weeping. Mom's room required all garbage to be emptied, all pee pads to be changed and both laundry baskets had dirty clothes. The rest of the week has been fine, but Saturday's feel like one person is supposed to do what five normally do, and that is setting that person up for failure.

Loving all the activities!

We've been very pleased with having my mom there and she is happy.

Mom is now going to most activities and the Staff have been more attentive to her and ask questions about how to help her. Wonderful changes since March!

I love the outings and activities that keep the residents engaged.

Notice more new staff, Hall and rooms cleaner, mom has been on her shower schedule, love Carlos and activities! Will miss (name removed).

Still need to make sure mom is being changed. However, her involvement in activities has greatly improved. It was nice to see her dancing and smiling more.

The staff is kind, courteous and professional. The facility and grounds are beautiful and maintained perfectly. It's a positive asset for the Battle Creek community. Thank you

Improvement is being made. My mother's care is closer to plan than last month. The staff is getting better.

Happy there is an activity director.. outings , even to dollar generals are fun