SafelyYou doesn’t just detect falls – it helps prevent them

How it works

1. Upon consent, a discreet AI-enabled camera is activated in the resident’s bedroom.
2. Computer vision monitors the room 24/7, alerting caregivers immediately if a fall occurs.
3. Care staff review the events leading up to the fall to assess what happened and adjust care plans to help prevent future incidents.

Exer.ai helps us detect subtle changes in mobility—so we can intervene before a fall happens

How it works

1. Residents participate in quarterly screenings—right in the community.
2. Just by walking past a camera, Exer.ai quickly analyzes 50 mobility markers.
3. Significant changes trigger a care team review and potential therapy referral.

ALIS keeps all your important records in one secure place

How it works

1. Medications, care tasks, and notes are logged in real-time through ALIS’ comprehensive care system.
2. Families receive secure access to service plans and billing through the Family Portal.
3. ALIS generates care trend reports to help our team spot health changes early and intervene proactively.

TSO Life is an AI-powered system that helps us get to know your loved one so we can optimize their experience

How it works

1. A team member has a friendly conversation to learn about your loved one’s story, preferences, and goals.
2. TSO Life transcribes and organizes that info into a digital profile, helping us suggest personalized activities and friend matches.
3. Get proactive, routine updates about what your loved one is up to and enjoying—while we use those insights to shape a more engaging, connected community.

Sage is a next-generation, AI-enhanced alert system that helps your loved one get help quickly

How it works

1. Residents wear or keep a Sage button nearby for quick access.
2. When they press it, the system instantly alerts our care team.
3. Sage provides our team with data-driven insights about when and why residents need help, allowing us to adjust their service plans and catch early signs of changing needs.

Accushield enhances safety and security for a vulnerable population by keeping track of every person who enters the community

How it works

1. Everyone checks in through a digital kiosk, including visitors, staff, and outside care providers/vendors.
2. The system verifies credentials for medical professionals like lab techs and physicians.
3. Accushield tracks visit frequency for each resident—helping our team notice who may need more connection and take steps to engage them.

Kevala is an intelligent scheduling platform that helps us build fair, predictable staff schedules—so our caregivers can focus on what matters most: your loved one

How It Works

1. Kevala helps our leaders create fair, predictable schedules—so caregivers show up rested and ready.
2. Kevala tracks credentials and reduces last-minute call-offs, ensuring consistent, qualified staff.
3. The system helps us support and retain our care team—leading to stronger relationships and better care for your loved one.

Kaitlynn leads our Montessori approach to resident engagement, ensuring all residents have purpose-filled roles, engaging routines, and opportunities to contribute meaningfully each day.

A seamless pharmacy experience built just for our residents

Serviam Diagnostics is a senior-focused lab that provides fast, accurate testing to help us act quickly and spot issues early

How it works

1. Our care team collects a sample onsite—no need to leave the community.
2. Tests are processed using cutting-edge lab technology, with results typically available within 24–48 hours.
3. Our team reviews the results in real time, making informed care decisions to avoid unnecessary ER trips or health setbacks.

HealthPRO Heritage provides physical, occupational, and speech therapy—right here in the community.

How it works

1. Our on-site therapists collaborate with care staff to understand each resident’s unique needs.
2. They design a personalized therapy plan to improve strength, mobility, communication, and daily function.
3. Therapy happens right at home—making recovery easier, faster, and less stressful.

On-site primary care from a geriatrician who knows your loved oneOne of the biggest factors in long-term health and independence for seniors is a strong relationship with a primary care doctor. That’s why we’ve partnered with Dr. Jeannie Lessly, a board-certified geriatrician trained at Vanderbilt and dedicated to senior living.

How it works

1. Dr. Lessly is on-site multiple days a week and fully integrated into our care team, systems, and communication.
2. She collaborates with staff, therapy, and pharmacy to create personalized care plans tailored to each resident’s goals.
3. With faster access to care and fewer handoffs, residents avoid unnecessary hospital visits and receive more consistent, coordinated support.

As part of our Transformation Center model, we partner with Belmont University’s School of Nursing to bring student volunteers into our community. These future nurses engage directly with residents—building relationships, supporting purposeful activities, and helping reduce loneliness.

How it works

1. Nursing students regularly visit The Rivers to connect with residents in memory care and assisted living.
2. Their presence brings fresh energy, conversation, and companionship—while deepening their own learning.
3. The Rivers also serves as a research partner, helping Belmont test innovative care models that improve senior well-being.

After more than 30 years of caring for seniors, we knew there had to be a better way

What if the answer was doing less, not more?

The Montessori Difference

The Global Standard in Montessori Memory Care

Our Balance Improvement and Fall Prevention Program brings together real-time data, clinical expertise, and personalized care to reduce risk and build confidence. This level of proactive coordination is only possible because we’ve eliminated the silos so common in senior care.

How it works

1. We continuously track mobility, fall risk, and care needs using a variety of smart technology and AI-powered insights that help us spot opportunities to prevent falls.
2. Our integrated technology and care teams build personalized plans that may include therapy, room adjustments, and daily routines to boost safety and stability.
3. The plans are continuously monitored and adjusted —so each resident gets the right proactive interventions to help them live their best life possible.

We created the Care Concierge Program to close the gap between housing and healthcare—a premium service designed to simplify and streamline care for your loved one.

With a familiar, on-site team member coordinating care, this personalized program keeps everything on track:

Covered by insurance—no added cost to you.

The average senior in assisted living takes more than 10 medications a day. That’s a lot to track—and a lot of opportunity for mistakes. Our Medication Quality Program brings together pharmacists, clinicians, and caregivers to reduce unnecessary medications, prevent complications, and ensure every prescription has a clear purpose. This level of oversight is only possible because our care team works as one, without silos

How it works

1. We review each resident’s full medication list regularly to flag outdated prescriptions, eliminate unnecessary meds, and reduce risk.
2. Our care team collaborates with prescribers and pharmacists to make thoughtful adjustments tailored to each resident’s health and goals.
3. We monitor for changes, educate residents, and revisit plans frequently to ensure continued safety and effectiveness.

Montessori Inspired Lifestyle® Bronze Credential awarded by the Center for Applied Research in Dementia

The Rivers is proud to be the first and only community in Tennessee to earn a Montessori Inspired Lifestyle® Bronze Credential, awarded by the Center for Applied Research in Dementia, the global leaders for Montessori-based memory care.

We’re continuing to advance toward Silver and Gold certification as part of our commitment to leading the way in memory care excellence.

At The Rivers, we’re more than just a typical senior living community. We’re proud to be designated as a Transformation Center—an elite distinction made possible through collaboration and investment from industry-leading partners.

What is the Transformation Center?

Great care starts with great caregivers

The Rivers is operated by Bickford Senior Living, a company that’s earned Great Place to Work® certification three years in a row—a national recognition based on team member feedback.

We’re on a mission to be the best place in America for a caregiver to work—because when caregivers feel supported and valued, residents feel it too.

Recognizing caregivers who’ve been making a difference for 10+ years

Having caregivers who have stayed with us for over 10 years is a powerful testament to the heart of our community. It reflects not only their deep commitment to those they serve, but also the culture of respect, support, and purpose we strive to create every day.